Went for a couples meal, got sat down quickly even though we were about 20 minutes early. Before we had even been able to sit down the server was over asking us what we would like to drink. As we hadn't been before we didn't know what the options were and asked for a couple minutes to look over the menu. 20 minutes later we had to go up to the bar and order our drinks as our server (young, black haired male) had walked past us multiple times and not stopped to ask us anything. A further 10 minutes later we had to pull him over and ask if we could order food. Starters arrived quickly, and were presented well. I got the mushrooms and my partner got the prawns and both were very tasty. Then our mains came out, they both could've been presented better. I got a rare steak and my partner got the mixed grill. All the meats were cooked really well and were tasty. The chips weren't that good and had to have sauce and we're definitely too thick and were soggy. We then ended up with a different server (Beth) who took our dessert order and those came out promptly. The Eton mess was gorgeous, but could have been presented nicer, and my partners cheesecake was good and presented well.
I have knocked the review down a star due mainly to our first server (didn't catch his name) having no customer service skills and being left for almost half an hour without even checking on us before we even order just wasn't right in my eyes plus when we ordered our steaks we asked if they came with a sauce or if it would be an extra charge and he told us that the steaks came with a sauce included, but the bill was up £8 due to us both having a sauce which we would have argued against, but at the end of the meal we had a new server and she was lovely and answered all our questions.
Overall- service leaves something to be desired. The food wasn't worth the £95 we paid (minus drinks) and the overall atmosphere was "meh" and we probably wouldn't return...
Read moreIt was my Dads 80th Birthday and we had booked a family table Aunts/Uncles My Dad n Mum All of them hitting the 80 year old bar or over!!!!! Firstly we were not given table service to take orders for drinks we had to go to the bar ourselves !!!!!! When we got served at the table for Dinner Once we had all ordered , those that had starters waited approximately 45 mins and those wanting Main only 1hr 50 minutes wait !!!!!! We were getting our own drinks from the bar and I found the whole thing so upsetting as my Dad wanted to have a special day But it was far from . It. !!!!!! The food took so long to arrive and the none attention of customer service and not even a check in to see if the food was ok or we could get more drinks !!!! Nothing , the place wasn’t that busy and there was two young looking girls serving , but when it comes to using what we thought would be a memorable day turned out not to be !!!!!! I even had to request for the cake back from the kitchen as a lot of my family members were having to leave due to the inadequacy of the staff and just the laughable way they say off the cuff sorry Well sorry doesn’t cut it in my eyes We didn’t get the opportunity to wish my Dad a Happy birthday , never had the chance to ask a member of staff to take a memorable picture of us all Shameful Really awful experience
I want to know what you are going to do about this as we spent a lot of money The fact being the food was lovely But the staff and their lack of experience in the Hospitality and customer service dept Definitely left a nasty taste in our...
Read moreI originally voted a place in Ancoats near city centre Manchester has having the best burger in Manchester but, having eaten here for the 1st time in years I have to change the crown of having THE BEST BURGERS IN MANCHESTER to Woodhouse Gardens. My wife and I went after picking her up from work. My wife had been a couple of times with friends and she had said we would have to go so I could taste the excellent food on the menu. My wife had the chicken Salt n Pepper burger and I had The American burger, the plate came with 3 onion rings, Coleslaw, Salad, I upgraded to Salt n Pepper chips which I don’t regret and of course a double stacked burgers with bacon, cheese etc. what I do regret is ordering the side order of onion rings which wasn’t needed as there was plenty on the plate. This is the 1st time I have had a burger which was so freshly cooked I had to blow it as it was hot. As I said we went on the spur of the moment and hadn’t booked and we was seated straight away.The staff was amazing and so attentive, atmosphere was great and we would highly recommend it and will definitely be going again 👍 My Last burger review pics has seen some have nearly 30,000 views in 3 months 🤞this post has the same...
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