We placed an order for my son's birthday cake. The order was a yellow sponge cake with the writing of my son's name on it (e.g., happy birthday XXXX). This we thought was quite a simple order. I have to say that the lady who took our order asked us two things: what colour, and what writing to be written in chocolate. We didn't ask for a recital of the scripture, just a simple "Happy x-yr Birthday NAME." Also, we checked if our son's name is too long (e,g., Kristofferson) but she said it is not a problem. To be safe, we just used the shorten nick name. I hope the readers get a sense of the kind of expectations we were conditioned. O, also... being a nervous first born parent, we called to double check if there are no issues two days before (they said ok and acted surprised when we double check).

On the day of collection however, we got not a yellow but an orange cake with no writing of my son's name on it. It was just "Happy 1st Birthday". We reacted by checking if they got us the wrong cake. The following is a series of frustrations.

First, they say they stop doing the yellow version one month ago (so why did take our order, I thought to myself? also, why was there one in the window the day we place the ordered? We were simply choosing what's available over the counter). Second, they say the name can't fit into an eight-inch cake. But we used my son's nick name (e.g., Sami) in the order so we couldn't understand why an extra 4-alphabet is so hard. Eventually, we had to thank them for putting my son's name on a small chocolate waffle like they did us a favor?! The worst part is their rigid attitude at the beginning. It was as if they took our order but disregard them.

A message to our readers: I say that if you want a deliciously done French cake with generic writings on it, then it's probably a choice place, in Summertown. But if your expectations are that you want a cake of a particular colour then don't get it from them cos they'll do what they like and ignore what you order. Note they did improvise at the end so we got the wrong colour cake but at least my son got his name on the cake. O, by the way, there was a lady behind us who also had issue with her order.