Costa Coffee — Restaurant in Preston

Mason - what a legend!! I asked him for a Rolo Latte. He informed me that they did Rolo Hot Chocolate or Rolo Milkshake. I advised that ever since the Rolo range landed at Costa, I have been having it as a latte, rather than hot chocolate. He agreed to the adaptation, and informed me that it was supposed to have ended already and that a selection of teas were replacing it (disgusted). I enquired as to when the Hot Cross Bun Latte was returning - he informed me not! (disgusted further) Mason and I continued our conversation (coffee/beverage relevant), which other customers in the queue engaged with also. When he handed me my coffee, he asked if I would like the lid putting on - I said not, and advised him that I had previously been told that they were not allowed to hand me a hot drink without the lid on. He expanded on this policy for my own understanding. Since the Rolo range arrived, I have had one store refuse point blank to serve it as a latte (Cottam Costa) the following day, I went to a competitor and noticed that a number of their specialty syrups were out of stock, the staff member asked me which one was it that I wanted, when I told her, she offered me a solution which stepped outside of brand restrictions in order to serve me a drink I wanted. Thank goodness for this girl - and thank goodness for the Mason's...

The whole thing with Costa type places is that they should all be pretty much bang on the same. The furniture, feel, food, coffee etc should all be pretty much identical wherever you go but formed to the surroundings. So often what makes the difference is the staff.

The building is a pretty bogstandard retail park tin shed, it's well laid out and seems well maintained. It could perhaps have benefited from a few partitions to generate a bit of privacy and kill a bit of the sound or noise but it was fine.

The staff here were were the great bit. The young staff were warm, chatty, friendly and efficient they answered my questions and made our drinks just how we wanted and dealt with my queries without missing a beat.

Well done folks. Now we've found you we'll be back.

The only issue... No cycle parking. Judging by the bikes locked to the railings and fences there...

I don't particularly like Costa as I believe it has lost a lot of its initial quality and original flavour in the past few years, and for the prieces, mostly if compared to the quality of the products, they are definitely too high.

However, for those who love Costa, the atmosphere here is peaceful and quiet. You'll find a quite big and brigth hall, with only one sopha corner, though; it is a space in Presto where you can see families but still have a relaxed talk with your friend; no chaotic nor too busy. On Sundays, it...