Subway — Restaurant in Preston

So to start I have to say the customer service at this place is beyond a joke. The employees are rude, unhelpful, arrogant and lack any sort of pride in their work or customer satisfaction. These people carry your brand, are subway not ashamed to have staff like this representing them? It's even more disappointing as a majority of your customers like myself are relatives of people at the hospital and could probably do with some compassionate service at the time. I visited today 24.05.25 at around 1.30pm. I entered the restaurant and asked what deals and offers they had today. A blonde haired girl replied "none" I said you don't have any deals at all she looked at me as though I had farted and said "NO!" so I looked at the board and there in full view was a subway saver deal. I asked "isn't that a deal" and she replied "oh" scowled and turned away. I said "forget it" and left. So clearly the customer service as u can imagine was lacking to say the least but upon curiously looking over your reviews it seems this girl is mentioned in a few and has been upsetting people for a while. Although not in a position to tell you but maybe as a suggestion this girl needs some fast customer service retraining as a matter of urgency. Usually I would say I won't return as I bet many have, but I'm going to. Just to see if she has been reprimanded and her representation of subway staff and business as a whole has...

I am writing to express my disappointment with the service I received at your branch on Sharron green lane store on 09/05/2025 at 16:05

During my visit, I was served by two female employees—one Asian and the other blonde—who were more focused on chatting with each other than assisting customers. I had to repeat my bread choice three times because they were not paying attention. This was frustrating, especially since I was with my children and simply wanted a smooth and respectful experience.

When I asked for my receipt, one of the employees responded with clear disrespect. She scrunched up the receipt and threw it toward me, which I found extremely rude and unprofessional.

This behavior is unacceptable in any customer-facing role. I believe this employee either needs further training in customer service or should be reconsidered for this position. I hope appropriate action will be taken to ensure other customers don’t have a similar experience.

Thank you for your attention to this matter. I would appreciate a follow-up regarding any steps...

I can’t speak highly enough about the Subway at Sharoe Green! Every time I visit, I’m met with such warm, kind, and genuinely caring staff. They always greet you with a smile, take the time to make sure your order is just right, and you can tell they truly care about the customer experience.

The service is consistently fast, friendly, and personal — it really makes a difference and keeps me coming back. The team here goes above and beyond to make you feel welcome.

As for the food — always fresh, always delicious. The bread is perfectly baked, the ingredients are crisp and full of flavor, and everything is prepared with care. You can taste the quality in every bite.

It’s clear this location takes pride in both its food and its service. A real gem in the area — highly...