Caffè Nero — Restaurant in Redditch

This is a carefully considered review after one to many poor visits.

Unfortunately today will be my last visit to Caffé Nero, a coffee shop chain I have loved for many, many years, always choosing to visit new cafes when on my travels around the United Kingdom (I’ve visited approximately 75 different sites in total). Having once visited this chain as frequently as 3-4 times per week, I’m saddened to say that the service received in this Redditch branch (both today and on many occasions previously) falls far below even the most basic of expectations. The sheer abruptness of the staff and lack of care in their craft is all too apparent. Upon ordering a cappuccino (a straightforward creation which has been really hit and miss at this, and other stores of late) it was handed to me full to the brim of overly milky coffee, spilling down the sides with no milk foam in sight, only a wafer thin coffee coloured fuzz. I would normally politely accept the drink with thanks, disappointingly sip it and leave in the hope the next would be better. Today I asked whether the barista would mind remaking it, using a spoon to point out the contents of the cup was purely overly milky coffee, no foam. The drink was hastily removed from the tray, hardly a word muttered before a second drink was later brought to my table, this one barely any better. I received the second with thanks, the barista chose to ignore me, turned their back and walked away. Not wanting to create any more ill feeling, I reluctantly drank my cappuccino and left.

Once a pleasure, now a (very expensive)...

What absolutely amazing coffee shop. I have never been in a Caffe Nero before I always lose the other pink 2 in the UK which are corporate generic giants with no face or soul. Caffe Nero was so welcoming and the staff were so friendly I could not believe that I was in the United Kingdom in a coffee shop they were absolutely amazing. we had our little dog with us which is always a nightmare trying to go anywhere we pulled up a chair outside the coffee shop and sat down however one of the members of the stuff around to us and said do you know you can bring your dog in if you like if they're not a nuisance to other people so when we went on an amazing time we had we will definitely be back for staff...

Clean.. warm..tidy..polite happy staff.

Having a coffee.. isn't just about the drink. If the person serving you has zero soft skills and no customer facing skills...they shouldn't face customers.

Last thing anyone needs..is someone serving you that's got a face like a rottweiler chewing a wasp.

This was a great shop..with great staff..and happy to recommend it.

Just don't sit by the front door..its ruddy cold......walk round opposite the barrista counter.. It's way bigger over there.

Great...