Edo Japanese Restaurant — Restaurant in Redditch

We visited Redditch this weekend & booked a table at Udo Japanese restaurant. I was sold by their fantastic website, advertising upmarket cuisine & was very excited to visit. When we arrived at the restaurant we were very surprised to see that it looked more like a canteen & there was only 1 other couple in the restaurant on a Saturday night. We were advised by the owner (quite a hard sell) to have the buffet, eat as much as you like for £26.50 each. She kept repeating 'its very good value'. We were told you could order 4 items each in 3 rounds. First round we ordered 4 starter items each, as to me, the whole idea of a buffet is to allow you to try different things. The Sushi was amazing, gyozos nice, but everything else we ordered wasn't very good, especially the prawn toast, which had never seen a prawn, it was nothing more than dried up fried bread with some sesame seeds. The salt & pepper chicken was ok but had LOADS of onions & I didn't enjoy the ribs & they had also been bulked up by LOADS of onions. My husband ate a fair bit (as he will eat anything) but as I wasn't really enjoying it I didn't want to waste the calories on food that I wasn't enjoying. We only left 1 1/2 prawn toast, the curry samosas & all the onions & a few pieces of sushi, which we asked them to leave & we would eat later. Our 2nd round, although they allowed you to order 4 items each, we only ordered sweet & sour chicken, pineapple rice & my husband ordered Terriaki chicken poke bowl, & some salt & pepper chips. I am a sweet & sour chicken expert - ate loads of it & it is my favourite food ever - but this was just not good & didn't taste very fresh. The pineapple rice had prawns in which also didn't taste very fresh - to the point I couldn't eat it & it put me off the rest of the food, & I couldn't eat the sushi that we had asked them to leave. My husband tried to pick at my food, but also didn't like the taste of it. The salt & pepper chips came out late but were nothing more than frozen chips that looked like they had been reheated & were inedible. We didn't bother ordering a 3rd round Although I was very disappointed with the food, we were happy to pay the £26.50 each & go on our way & put it down to a bad experience - but to our very surprise - they told us we had to pay a £5 surcharge each for wastage. WHAT!!!! PAY EXTRA FOR NOT EATING THEIR BAD QUALITY FOOD! NEVER EVER has this happened before in a restaurant. We didn't excessively order & I was leaving the restaurant hungry, I just didn't think the food was of a good standard so didn't want to eat it. We refused to pay the wastage amount & had a stand off with the owner. I explained that I didn't really enjoy the food, but they said unless the chicken was 'broken' we had to eat it or pay the surcharge!!!!! I genuinely do not understand the logic behind the wastage charge - if it is to prevent wastage & people over ordering, surely they should only allow you to order a couple of items each time or provide smaller portions (as they do in other restaurants). If Edo are reading this, I would be interested to know how much you consider wastage? Do the plates have to be completely empty or are a few crumbs acceptable? Were we expected to eat all the onions that a couple of the dishes were bulked up with? Im genuinely intrigued how you assess how much is wastage??? Do you really think it is fair to charge extra for food we didn't feel we could eat??? How does a £5 wastage charge help with your business, the food has been cooked & sold already, whether we eat it or not makes no difference to your profits I feel the 'buffet' concept is a total con, it is not a buffet & I feel they would have tried to charge us wastage no matter what, they ensured this by bulking up the items with onions. I was very upset by the whole expensive experience & would not recommend this restaurant for the food or the managements attitude. I am not the least bit surprised that the restaurant was empty on a Saturday night with their attitude &...

Poor service attitude, unsanitary environment, understaffed, and lack of consideration for customers, ruining what was supposed to be a joyful gathering.

My family and a few friends visited this Japanese all-you-can-eat restaurant with high expectations. This gathering was important to us because it was recommended by a friend, and some friends came from far away. We were all looking forward to enjoying a nice dinner together. Unfortunately, the reality was far from what we expected.

First, we chose the all-you-can-eat option. The staff handed us a few order sheets but did not explain how many pieces were in each portion or if there were any limits on ordering. Naturally, we ordered based on the number of people, with everyone choosing some sushi and dishes. When we handed the order sheets back, the staff immediately said we ordered “too much,” with an impatient and rude attitude, blaming us instead of trying to understand or clarify.

The main issues were as follows: Poor communication and bad attitude: The staff did not clearly explain how many pieces were in each portion. When we ordered according to the number of people, we were blamed for “ordering too much.” The tone was not just indifferent; it was clearly impatient and frustrated, making us feel very uncomfortable. Severely understaffed: The restaurant is actually quite large, capable of serving many customers. They offer both all-you-can-eat and à la carte options, but even with only a few tables occupied that day, the staff seemed overwhelmed. We waited for over half an hour without any food. After we expressed our concern, they finally lifted the two-hour time limit for us, but the mood was already ruined. Chaotic management: If the restaurant is genuinely short-staffed, providing an all-you-can-eat service is clearly not sustainable. Our experience clearly reflected this problem. Unsanitary environment: During our meal, there was construction work going on inside the restaurant. The doors were left wide open during the construction, and there were no barriers or covers to separate the dining area from the work being done. Although we did not see visible dust, it still felt very unhygienic, especially knowing food was being served in that environment. Extreme thirst after dining: After returning home, my entire family felt unusually thirsty, making us suspect that the food might have been...

Outside the Kingfisher shopping centre, is this wonderful gem, all these years and I never gandered outside the centre during my visits! All I can say is, that it is highly recommended. I went with a friend and their family and we have young children for lunch. We spent 3 hours there and never felt unwelcome or timed out. We were able to access the building easily with our pushchairs, and there is baby changing facilities. Nearby, outside carpark is called ParkBee the Quadrant and decently priced and can pay at machine with card/phone/app. The food is wonderful, and plentyful. Drinks are value for money. We mixed and matched starters, ranging from octopus balls, karaage, bao, goyoza, chicken skewers. For mains, we had a mix platter, godzilla maki and crazy boy makis. Bubble tea drinks, blueberry and Korean lemon honey. All absolutely fantastic and can't really fault. The only thing was the karaage was a little salty for me, but I still ate it! Managed to squeeze in dessert, mango cheesecake, macha tiamasu and macha sundae. Desserts were OK, not the best, so wouldn't particularly recommend them. Stick to the starters and mains. So between 2 people; 3 starters, 2 sets of makis, 2 bubble teas and 2 desserts, you're looking...