Rilys Indian Restaurant — Restaurant in Redditch

Adding this review for a couple of reasons, firstly the food quality on this occasion was very poor. Secondly, there are issues ordering from Uber Eats if you have a problem with your order and finally Riley’s Manager was condensing and unsympathetic to the issue. Ordered a take away for a family occasion, delivered because we weren’t driving. Order arrived, the tandoori mixed grill, which I have had previously wasn’t good the lamb was considerably over cooked, dry and tough. The meal also arrived with no mint sauce. Telephoned Riley’s, explained the issue in detail and was passed through to the The Manager, the initial person who I spoke with didn’t pass on the details and I had to explain again. Manager also answered with a rushed and impatient “can I help you” . Most annoying when you have already spent 5 minutes explaining the issue to one person. When I repeated my issue regarding the quality of the meat the Manager then started to “mansplain” to me about cooking tandoori and that it was mean’t to be tough. ! Ridiculous response . I then mentioned we also didn’t receive any mint/yogurt sauce. The Manager then said the sauce was delivered, when it absolutely wasn’t. Getting very frustrated at this point the Manager then said the sauce was complimentary anyway !! He then asked me what I wanted him to do, so the ideal situation for us would be for a new meal to be delivered. Now as an Uber Eats Order this can’t be done - they have no drivers and we were unable to drive. I then said, could he refund the meal - he said he also couldn’t do that as it was Uber Eats. Offered vouchers if we came into collect however totally missing the point that we had ordered to eat with family tonight ! So wish I ordered from our usual Indian Take-way, The Rasoi . Probably fine if you eat in the restaurant however not really set up...

Having sat and looked at local options and fancying my favorite delicacy I opted for Rilys.

The place is lovely and bright, fresh and welcoming with ample seating upstairs and downstairs.

The menu is clear with a nice variety of options however, in my opinion the prices are on the high end of the scale even for the smaller items.

1 poppadom is £1.50, £1 for the dips, £3.50 for a glass of Pepsi, £4 for a plain boiled rice and £4.50 for a small garlic nan. The curry I got was a house special which was recommended by the very polite and professional "sithe", he asked what u liked and I went with his complete suggestion of meal and nan convincing me that the garlic nan and curry compliment each other, he wasn't wrong. My curry was the chicken tenga pathia, it was absolutely fantastic, great spice with a sweet side. A nice thich sauce with tearing chicken, the garlic nan was cooked lovely and really went well with each mouthful of curry.

I do believe you get what you pay for and although I feel the prices of the condiments are too high, the curry was one of the best I have had in a long time, a solid 9/10.

Once finished I was greeted with dessert and coffee options which I declined, I then cleaned my hands and face with the complimentary warm lemon cloth, paid my dews and bid good night. If you have not tried this establishment, don't worry about trying any others, just start off...

Arrived 7pm on a Friday night, just me and my nephew (no booking). Place had the lighting just right for a relaxed meal. Not too bright and not too dark. Noticed 6 other tables and waiters buzzing round.

Decor was obviously clean and modern with an open staircase that led to clean toilets.

Barman was friendly and sat us at a sofa while he alerted the waiters to find us a table.

5 mins later we were taken to our table and menus were handed out instantly.

Ordered two drinks, two pops, a starter spiced fish, a starter chicken pakora.

Ordered main mix grill and main chicken tikka masala with sides of special rice and garlic nan.

Waiter very friendly and came and chatted with my young nephew, which pleased him greatly.

Now the food, the most important bit for me: SUBTLE - I could taste everything for once. Normally, Indian restaurants kill it with too much hot spice and oil, but these guys know what they are doing and the quality of the meat itself in my mix grill was superb.

It's obvious that they're proud of not only their final product, but the whole dining experience was a slow, languid relaxed affair and the atmosphere really soaked in.

I'd definitely be back, but this time with adults to discuss business as it's quiet enough to host a business dinner but also lively enough so that nobody can overhear.

10/10 - and you guys know what a fussy moaner I...