KFC — Restaurant in Redditch

Had a horrible experience with this gentleman but he was far from gentle. We were informed he was the ‘manager’. We attempted to order off the kiosk as usual however the machine was not accepting our student code despite scanning and entering it manually. We attempted a few times as well as putting in our full order. We then proceeded to go to the counter to put in our order and the student code. We presumed the staff would helpful. But no! The man at the desk rudely kept saying no go back to the screens to order. We explained it wouldn’t work, and he said no take it up with kfc, go back to the screens, order and click pay at desk. As we queried this he put right ignored us. So we went back and ordered on the kiosk and then had to pay at the counter. We waited a further 10mins until someone arrived at the counter. He strolled eventually and did not greet us at all. He said phone in a rude manner. He then continued to ignore any questions we had and was extremely rude and abrupt. We asked for his name and we said we would like to make a complaint, and he hesitated for 10 seconds after saying ‘Mohammad’ but on the receipt it says ‘Karl’. This is absolutely not professional and clearly is a a breach of company policy. He should be a role model for his staff. However he clearly is far from this. Whereas one of the staff we met was nice and helpful. He was far from this and spoke in a disgusting tone to my very kind partner. He should not be a manager, let alone an employee of any branch. He was also not wearing a name badge, despite the rest of the employees all wearing their name badges, therefore being discreet and clearly lying about his name. Once we were served out food by a lovely female employee wearing her name badge and we asked if we can speak to the manager and she said it was him, pointing at the rude man without a name badge. He looked at her and gave a very unforgiving glare and it was very sad to see the how scared she felt thereafter. She then said I’m not allowed to give his name or I’ll get in trouble. Overall this has been a horrible experience, and I have never felt so discriminated against at a KFC and I will also be raising a formal complaint through the KFC website. If an elderly individual was treated in the same manner my kind partner and I were, then kfc should seriously think about their practice because this man is not representing the franchise in anyway but subpar. An investigation should be carried on the practices in this location! And most...

Is this the worst KFC in the world? Most probably. More often then not, a visit to the Oakenshaw KFC begins in the usual fashion, by being told that they have run out of one or more of the items you have ordered. It seems that the only thing they don't run out of is frankly peerless incompetence, which they have by the family sized bucket full.

In the unlikely event that any food ordered is actually in the building and available to customers, the chances of getting what you ordered are similar to that of wining the national lottery jackpot, twice... when you’ve not bought a ticket in your life. In all fairness, it's not usually a case of a totally different meal to the one you wanted, more the meal you ordered minus one or more of the items it should come with. For example, if I ordered a boneless banquet, there is little chance the gravy I was hoping to dunk my stone cold chips into in an attempt to get a bit of heat into them, would be in the box.

Finally, fans of irony will enjoy the fact that whilst referred to as fast food, it is anything but, especially when you have to check through your order when you eventually receive it. This is in fact the first time I have ever felt the need to write a review of anything on the internet, let alone a fast food restaurant... that is how abysmal...

Is this the worst KFC in the world? Most probably. More often then not, a visit to the Oakenshaw KFC begins in the usual fashion, by being told that they have run out of one or more of the items you have ordered. It seems that the only thing they don't run out of is frankly peerless incompetence, which they have by the family sized bucket full.

In the unlikely event that any food ordered is actually in the building and available to customers, the chances of getting what you ordered are similar to that of wining the national lottery jackpot, twice... when you’ve not bought a ticket in your life. In all fairness, it's not usually a case of a totally different meal to the one you wanted, more the meal you ordered minus one of the items it comes with. For example, if I ordered a boneless banquet, there is little chance the gravy I was hoping to dunk my stone cold chips into (to get a bit of heat into them) would be in the box.

Finally, fans of irony will enjoy the fact that whilst referred to as fast food, it is anything but, especially when you have to check through your order when you eventually receive it. This is in fact the first time I have ever felt the need to write a review of anything on the internet, let alone a fast food restaurant... that is how abysmal...