Starbucks Coffee — Restaurant in Redditch

Don't go if you need a wheelchair or scooter. Considering it's a new build no thought has been given to wheelchair users at all. Yes disabled parking spaces are at the front and there is a ramp at the side. To enter If you use the ramp you have to go past the door then open the door not a major problem if you are being accompanied but not if you are on your own as the door opens outwards and is very heavy, there is no help button to call staff if you are on a mobility scooter you have to drive past the door and go around 20 feet before you can turn around and then you have to drive back again only to face the same heavy door. An automatic sliding door would have been a more sensible option than outward opening heavy doors. When you get inside there are baskets of products that stop you from getting to the counter the music that is being played is like standing in the front row of Glastonbury, the staff were talking to each other on their headsets instead of concentrating on their job. When we finally got our drinks we were not given any stirrers we had to ask for some and they gave us some that were all stuck together when we complained we were told that it was flavouring syrup as the stirrers were kept directly underneath. Also there were No hand sanitizer stations...

Used the drive thru and coffee was good service was good, however 2nd time i took the wife yesterday after shopping in morrisons, so i stood inside and was kept waiting for 15mins with no other customer before me, whilst.they served the drive thru and the just eat orders, too many young people chatting instead of consentrating on their job, i asked for 1 latte 1 hot choc with nothing on it, the girl was obviously helping to train another person it took over 5mins to do my latte then another 10mins to produce my choc realising she,d not looked at the order correctly proceeded to push cold cream in the choc i actually heard her say to the trainee oh! it should be choc only, she the proceeded to put lid on and then shoved it on counter with no comment or thanks fir waiting, the trainee looked at me knowing it was wrong, knowing i saw what had gone on so for this reason ive posted how it was and only given 1 star i may do a drive through if im in the area but not call into the shop as i think the staff need some customer training with their attitudes and...

I came in on mother's day with my mum after doing my shopping, despite it being busy the staff handled it very well, they explained that there would be a wait which was understandable and I'm thankful to Sophie for keeping us updated on that. I really want to praise the staff members there was a woman Infront of me in the queue who was very rude and was berating the girl who was making the drinks because she claimed she got the order wrong, even tho the girl made the drink how it was on the label. I really would like to praise the girl for handling it professionally because when I worked in a customer facing job I know how hard it is to bite your tongue and not bite back when the customer is blaming you for their mistakes. Also I thought Sophie was...