The Royal Enfield - JD Wetherspoon — Restaurant in Redditch

Visited admittedly on a Wednesday night so was never going to be buzzing but there were probably 50 plus customers in so should have been OK. It wasn't. This is a massive pub with a big bar , hardly any of the bar was in use, there were 2 bar staff who just didn't keep up and service got worse as the night went on. One of the servers was very abrupt, to the point of being surly. And according to her name badge she was the duty manager! People were waiting 10 minutes plus to get served. This pub is missing a trick, one more member of bar staff would help a lot.

Then there's the pub itself. A lot of tables were left dirty with plates and glasses when we walked in just before 7. Again I guess this is due to short staff. That doesn't explain the scaffold tower that was just left out in the middle of the pub though. It wasn't erected or anything but surely this could or should have been in a store room or at the least pushed into an out of the way area rather than left in the middle of the pub?

Then there's the toilets. I can't speak for the ladies one but the gents is DISGUSTING! Floor soaked with urine around the urinal area and out of 3 cubicles, 1 was out of order with a sign on, the second was completely filthy with no toilet roll and looked like something out of a horror movie, leaving one cubicle for a large pub. Not good at all. I would put money on the fact these toilets had not been checked let alone cleaned all night.

In general the whole place just looks and feels very tired and in need of some TLC and some of the friendly and helpful staff that you would normally associate with a...

Disgusted. Dirty tables, Pastry and Food on floor around chair and table. Menus dirty and smeared with food. An unhygienic and place to eat. Poor over worked lady server at her wits end rushing around chasing her tail. Avoid mixed grill. Meat over grilled, dry tasteless and tough consistency of cardboard. Vaguely warm Jacket Potato dry with one butter pat which was in liquid form having been left on the pass. Delicious Norfolk sausage cold! Similarly Onion Rings. Plate barely warm. Heinz sauce packets unopenable. A truly disgusting waste of £30 quid for two. Tim Martin you surely cannot let this go on. You have a world beating brand which I have used all over the country. This experience has been the very worst! Manager comment: Sorry, You should have sent it back there is nothing I can do. Sorry Sir Tim, At my age I have better things to do than play meal tennis with what should have been a pleasurable lunch. PS the dogs enjoyed the meat at home. Parking unavailable. Beer usually...

Cleared our own table had to ask for it to be wiped. Everything just pushed onto the floor. Quick service but vegetation choice wasn't available and already no fish so gave one of our party very limited choice. The bean chilli he had was very disappointing.

Went back today and although the food was better, tables still sticky. We visited as a family with my 21, 18 and 16 year olds. At 8.30pm we were approached suddenly by two bouncers who aggressively said where is their ID? We were still eating, my 16 year old had a J2O in front of him. I said he hasn't got ID, he's 16, why is that a problem? Was told he needed ID. When asked why, were told it's the rule... actually it is the rule at 9pm. Staff need some training on how to handle this situation much more tactfully. If we were told, are you aware that it's over 18 after 9pm, it would have saved a lot of angst. We left soon after and didn't...