Really disappointing.
We have ordered from here several times before and had a good experience, with nice food, good portion size and good customer service on the phone.
Today the food arrived 1hr and 25 mins after the order. I rang 50 mins after the order and was told the driver would set off in 5 mins (I live about 4 mins walk from the place). Driver wasn’t apologetic at all about things taking so long.
The food itself: portions smaller than usual for every order meat was actually lukewarm (I’m guessing made in advance) despite paying £57, and waiting as long as we did and understandably annoyed at food not being hot and delayed, the order was not correct.
If I was going to wait this long, I would atleast want the food to be spot on with no order issues particularly when I double checked the order on the phone first.
No apology, no offer of refund... unprofessional and disappointing, Father’s Day meal ruined. Will be advising my friends and work colleagues that the standards have massively dropped...
Read moreVery unfortunate experience for me. There was only 4 strands of donner, the chips were soggy, oily and there was hardly any. The cheese was clumped in 1 side of the dish leaving it to be all cheesy and clumped whilst the other half just mushy with spicy sauce. 1/5 of an onion and baby handful of salad. I seen some pictures on the reviews and it looked nothing compared to what I got. Nonetheless, it took 30 mins to cook x2 Steak Box specials and they charged me £81. Luckily I spotted it before I walked away and got my money back. Not worth £81.......
Read moreWhat an experience😍 i am not one to leave a review but this is my 1st, the mix steak meal was amazing !! Coming from bolton where there are many takeaways providing good steak this had to be one of the closest or probably one of the best steak portions i have had 🙏 food was made within 15 minutes, topped with good flavour and sauces and the brother who made the food was jolly af and even threw in some parathas on the house! Definately would recommend and...
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