Evans, 12pm Father's Day

So, took my father to this place today for Father's day. Not very busy. Left having to apologise to him and his wife for a rubbish dinner, not something you want to do on his special day.

The place is lovely, I believe it had a refurbishment not long ago. We were seated at table 25, the blue chairs could do with a clean as I was met with white stains on them hoping it was Mayonnaise or summat, but didn't look pleasant. My dad recommended this place as he has been several times before the refurb, now he wishes he never told us, but wasn't his fault.

Ordered 5 meals (well, I thought so but only 4 came), they quickly did another meal and didn't ask for payment. When I ordered at bar, I asked for 3 chicken roast dinners, 2 of which were Specials...so that would be 1 normal roast and 2 roast specials right? and + 2 other meals, but the lady didn't understand I'm guessing, maybe I could of worded it better but thought it was clear. Anyway, it was nice that they rectified it and did another meal, so have no problem with customer service.

FOOD: This is where it went downhill I'm afraid. The 2 chicken specials didn't look much bigger than the standard. No Yorkshire puddings came with them but when we let the server know a bit later, she did ask if we wanted them bringing out but we said that it doesn't matter as had already started eating.

The gravy pots were a huge disappointment, they are small with barely any gravy to cover your huge special roast dinner.

Now, the worst bit, the veg, now, if a chef can't get veg right, he clearly shouldn't be a chef at all. The veg wasn't cooked properly, the carrots, peas and cauliflower were rock solid, undercooked, they needed longer on the boil. My dad (75) nearly choked on a carrot as it was so hard. The beef roast he had, well, the beef was chewy and the chicken myself and parter had was cold in the middle and wet, although it did look cooked properly with no pink bits. Didn't have a problem with the kids fishfinger meal, daughter seemed to like it which is a huge thumbs up as she is Autistic and not much pleases her.

It certainly says something though when a male server takes your plates and asks, how was your meal? My partner responding with "Wasn't that good, wish we went for a carvery as much better" and he responds back agreeing stating he don't blame us, because even himself won't even eat there.

PLACE = Lovely STAFF = Friendly, Helpful & Cheerful, FOOD = Not that nice. Shouldn't of been that bad on Father's day and especially when it wasn't that busy. PLAY AREA: Aimed at 3-11 years old, I personally wouldn't advise anyone younger than 6-7 on this area. No slide, no swings, just wooden climbing things, quite hard for 3-5 year olds, my daughter is 6 and struggled to get down of it and needing help. Nice idea but could of been thought through fully to include swings and slides.

*were not looking for a refund. This gives you an idea on where improvements are needed for your establishment. Hopefully, one day, we will come again and things are a lot better.

EDIT: From reading all the recent reviews, it's seems like yourselfs are having many issues with the food in the last few months, new chefs? Can't be bothered chefs? I don't know. I am 43, worked in many bars and restaurants and I know in any restaurant, the kitchen is the heart of the business, get the food wrong, everything else goes wrong.

You can only reply on here so many times about how you have made improvements and to try yous again, but when you have someone new (myself) comes to your establishment months after you first being made aware of issues with your food, then these problems shouldn't be now happening should they?. I mean, undercooked veg and wet chicken (others said the same), if I was a manager, I'd be sorting the chef/chefs out asap. You have a lovely place there, nice staff, but you're chefs are taking you down.