Last visited when this location was a Crown Carvery (shows how long ago it was) and we weren't at all impressed then. The only positive on this occasion was that we were asked about allergies when ordering the meal, which was dealt with correctly. Having ordered one carvery and one carvery with bottomless ice cream, together with a free soda and a blackcurrant cordial, I commented that the total bill was remarkably cheap. Having been presented with just one meal ticket the reason became apparent. I was then unable to redeem the Meerkat discount when paying for the additional meal as it had already been used, so ended up paying full price (not that it's unreasonable) for the second meal. There was no gammon available, and we were advised that there would be a fifteen-minute wait. Rather than do so we opted for the other two meats - just as well that we did as the gammon still hadn't arrived by the time we finished! Having been promised gluten-free gravy and a separate bowl of steamed cauliflower (the carver asked if we'd mentioned our dietary constraints when ordering) we were kept waiting - eventually the person looking after the pizza oven went into the kitchen to bring them out, having stood around the serving area for a while (the carver had disappeared back into the kitchen) - they had been left in there. The ice cream machine was working but the sauces in the metal containers with plungers weren't working correctly - other guests had been lifting the lids off and letting the sauces drip off the plunger onto their ice cream - not very hygienic! Tables weren't being cleared after guests had departed - we observed several people arriving and having to clear their own tables before they could sit down. In summary - not customer focused, poor food availability, miserable-looking staff. Pity as other Stonehouse establishments knock the spots off this one! Would we return? Probably not.