We were staying at the nearby Premier Inn and this pub provides the breakfast for guests. We had a terrible experience with them. It started when we were ordering our hot food. My step daughter asked for a boiled egg and we were told the chef couldn't make one because he didn't have the right kind of pan. The woman then went on to say that we didn't want to get a boiled egg from this chef and to trust her about that. The waitress then took the rest of our orders and our party's and went off to the kitchen. We waited... And waited... The food finally came at 9am and nearly every order was wrong. There were green bits that I think might have been mould on my stepson's hash brown. Several of the orders had to go back and some stuff that was missing from some of the others were brought out on separate plates. The bacon was cold and extremely salty, and the poached eggs were inedible (I guess the waitress was right about the chef). My food didn't arrive at all with the rest and was finally there around 9:10am. This was the first time she apologised to any of us; she said she was sorry for my wait. I then went to get some coffee to find she was taking the jug away. I queried whether there was any left and she told me that breakfast finished at 9am. I pointed out that she'd only just bought my food and she slammed the jug back down, arguing with me constantly and not providing any milk. I remonstrated with her for a while, and then my husband came over too. She was being so rude to me and then accused my husband of being rude. She raised her voice - to accuse my husband of raising his voice (he actually hadn't). Unsurprisingly, there was an argument at this point. I've never seen anyone be so rude to their customers. We weren't the only group who were treated this way. Another couple, who asked for hot water for their teapot, had the jug of boiling water slammed down on their table by the same lady after she went to fetch it grudgingly telling them over and over again that breakfast finished at 9am. She told us all that by coming down at 8:30am we were latecomers! The whole experience was...
Read moreWe were a family of 10 adults visiting Nottingham for a family funeral. Well-dressed and well-mannered, we decided to dine at this restaurant. Upon arrival, eight of us waited to be seated and noticed a woman at the till glancing at us, shaking her head, and covering her mouth. This made us feel uncomfortable, though we tried not to jump to conclusions. When she eventually approached, she asked if we had a booking. We didn’t. After asking how many were in our group and hearing there were 10 of us, she responded, “Sorry, we can’t seat more than 8,” despite the restaurant being nearly empty. We suggested splitting into two groups—one table for 8 and another for 2—but she claimed they were “fully booked” and unable to accommodate this. We then agreed to take the table for 8 alone, and she led us to a small, tucked-away section at the back of the restaurant, away from the main dining area. This didn’t bother us initially, but we noticed two empty tables for 4 in the same section. Though we didn’t mention it, she went out of her way to label them as reserved. After being seated, the remaining two members of our group called separately to book a table for 2. Their booking was accepted without issue. However, when they arrived, they were seated near the door in an unwelcoming spot. Feeling uncomfortable, they decided to leave. While the other staff and the food were pleasant, the experience was overshadowed by how we were treated upon arrival. By the time we left, the restaurant was even emptier than when we arrived at 6:30 PM on Sunday, 24th November 2024. We couldn’t help but question whether there was an underlying element of racial bias, as the behaviour felt unnecessarily cold and unwelcoming. Would we return? Unlikely. Racism, whether overt or subtle, should be called out...
Read moreOften used for after funeral wakes. So again I find myself with family and friends here. The public area is quite large with an upper level and cornered off spaces. The staff at my last visit seemed casual and a little busy. The staff are polite and helpful. I didn't find service to be what I would call chatty but more I'll serve you and who's next. The upper level that we had was put aside for this funeral had a bucket and plastic container catching discoloured water from what looked like a ceiling ready to collapse. I would like to think it is now repaired. The sloping car park is large with quite a lot of cars parked, I wonder if they are staying here or left park and ride? The food was okay ( to be fair it was a buffet paid for and not the normal menu), help yourself to hot water and make your own tea or coffee for the funeral mourners. The better choice is to go to the bar and choose the machine made hot drinks. A good selection of drinks at the bar, I liked the Abbot beer. I did notice mid day diners maybe ladies or do lunch types, quite happy souls as well. We mingled with the mourners minding not to trip over the water bucket and container. The pub is clean and the toilets are fresh, always a good sign. Bus stops are close by the busses are frequent so handy. I would say the Nottingham Night has lost some of its earlier days fame but still holds onto that a bit. Good place to take the family for lunch and an early evening meal. Older parents and grandparents would be a good choice for a get together. Kids are welcome and wouldn't be cramped in. Might be a good place to have a secret meet up, you know for a fling in a cosy corner. Well worth a "let's go out somewhere not too posh" and enjoy...
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