The Crab & Anchor — Restaurant in Rushmoor

This was a work's meal and I wasn't too bothered about the chosen place because my husband and I had previously been here for a meal and weren't impressed. That was a while ago, so was happy to go as that could've been a one off or things have improved, as everyone said the food is really. Unfortunately, things hadn't changed and this was probably even worse!

First problem was the booking. I phoned and made a booking and then had to change it to the following week. I left a voicemail about the change but didn't get a reply, so I phoned up. I spoke to a man with a strong accent and having now been in there, I am pretty sure I know who it was. The man wasn't paying any attention and not listening, and when I said I hadn't had a response to my voicemail he said they're very busy and doing a refurb. I gave the details for the new booking and followed it up with an email. No reply.

When I turned up, when I got inside the first thing I noticed was there was no change in the decor. Not sure what was meant by a refurb.

What surprise, there was no booking for us, the place was empty and the gentleman that spoke to me was clearly not happy. I pointed out that I sent an email and I told they have been very busy. I added that the email was sent a week previous. No apology or anything, just a miserable face.

Food was average. I had prawns to start, delicious garlic sauce. We all had steaks and all requested rare/medium, they were all rare. I don't mind too much but it was a bit too under cooked for me. A side of mushrooms ordered and not received. Side of potatos look yummy, but didn't taste it.

Puddings weren't anything special either, especially at the price. One was a brownie that had clearly been microwave and was tiny (as in the height), looked very flat. Another was apple crumble and custard. The custard was in a pot which wasn't even full to half way. None of this was anything special.

When it came to paying, I asked to pay X amount by card, they put in the wrong amount. So, did another payment.

They had a tip, but it wasn't a lot, which under the circumstances, I'm fine with because none of the gave a service deserving if one.

Would I go again?...

To be honest, I was a bit disappointed with yesterday's visit to the Crab and Anchor, which is a shame, as I have been there a few times before and it's been better. Yesterday, when we arrived, it took at least 5 minutes of standing by the "wait to be seated" area before anyone came over; plenty of staff looked at us, but all ignored, when someone did come over and ask if we had a booking, the manager then whisked them off to do something else! Finally we got seated and were immediately asked if we knew what we wanted to drink, we did so the drinks came pretty quickly. We also knew what we wanted to eat (Sunday roasts and a kids beef burger). The order was placed within 10 minutes of sitting down. However, it took another 50 minutes before we actually received our food. By the time our food came out, the whole area where we were sat had cleared out so, although they were pretty much full when we arrived, there were probably only 5 tables waiting for food when we finally got ours. The food was ok, the vegetables were very nice, except the parsnips were obviously very old as I physically couldn't cut through them, but the meat was over cooked and the Yorkshire's looked like they had been deep fried. All pleasant, just not really nice. After mains we chose and ordered puddings pretty fast. The girl who served us was obviously new, but was nice enough and trying, however, she wrote one of the puddings on the second page of her pad and forgot to put this through on the machine, so my pudding came out 10 minutes after everyone else had finished theirs and after I had chased them. Overall, it's a nice pub, and I would probably eat there again but not on a Sunday as i don't think they can handle the busyness yet. I saw they were advertising for waiting staff, so maybe it's just that they're lacking staff, or a lot of the staff are new and training, so I would give them the benefit of the doubt and try again as the pub itself...

This was one of the most awful experience I've ever had. I went out for dinner with my family and with us was my 4 year old (who has special needs). The waiter took ages to take our order then with that our food took ages to come too. My child's food was last to come even when I ask for it to come as quickly as possible. The food was below average. After my child had finished his food he made a scream of delight with his Grandad who he was enjoying himself with. After this the waiter came up to me and said we don't expect behaviour like that in here and pointed my child and then asked us to leave. This was humiliation at its worst. We then asked to speak with the manager. The waiter had been told by the manager to tell us that my child wasn't well behaved which simply wasn't true. So I kept asking to see the management, the waiter then swore at me and told me to leave. The manager did end up coming and said he would only have this conversation outside which we agreed in the end. The manager then ended up being really rude and took a fighting boxer pose to my husband and dad like he wanted to fight them rather than talk. All in front of me and my very upset child. We walked away without getting our point across to say how humiliating it was and how out of order it was to be told to leave because toddler with special needs made a scream of delight. Also I wanted to ask why the two tables either side of us (all adults) wasn't asked to leave when the were a lot louder than us and we're swearing away. Don't come here especially if you...