Subway — Restaurant in Sandwell

I have placed a subway order this morning and ordered hash browns as a side. As my order arrives I see that they have missed out the hash browns so I call them. A man picked up and I have explained that I have ordered hash brown and that I haven’t received them. He then passes the phone to his colleague and then she asks me how she can help so yet again I explain. She then told me that the person who was packing my order has forgot to pack my hash browns and that she cannot get anyone to deliver them to me the only option I have is to come and pick them up myself. So I explain that I have paid for them, the delivery and I expect them to be here and I am not able to pick them up. She then continued to tell me that I have to come and pick it up from the store if I want them. I then asked if I can get a refund and she repeatedly said that I have to call later to talk to the manager about it, which I will. Very disappointed in the poor...

Three occasions with appalling customer service. The Asian ladies behind the counter are rude and have no sense of customer service skills at all. The first time the sandwich had NO salad just the plant patty with a drop of light Mayo.. I couldn’t complain as i ordered it via a delivery service. The second time the lady making my salad box was dumping everything right in the centre of the box she was literally just throwing everything in! Where’s the presentation? I asked her to spread the salad over the box which I was given a less than friendly look. The third time I went in to be served by the same lady who said at 11.30am that she ran out of salad boxes!!! Seriously now your turning me away due to the previous occasion. I’ve formally logged a complaint against the ladies they need to be fired or need to be fully...

Worst subway I’ve been to the reviews below are so true.I waited almost 25 mins to get served during my 30 min lunch, then the woman serving me made my sandwich with no pride at all , she chucked the salad on there and just made it look so unappetising , to make things worse I noticed the peppers looked really wet and soggy and stringy , I had to point that out ( should you not know if your working with food) I had explain that the peppers were off and need to be thrown away, infact she tried to scrape off the salad and re make my sandwich ,I had to make her for a fresh gluten free roll and re make it why should I pay £5:00 for just a gluten free sandwich that’s been contaminated with stale peppers . Preet the assistant really needs to take pride in her work . Will never return to this local...