The Lounge Bar and Restaurant — Restaurant in Sandwell

This is not a totally horrendous review, as when I found this venue I was happy nicely presented, clean, bar up stairs separate space for your food. However that’s where it stops.

I was told holds 130 people that’s how many I catered for so 13 tables of 10 that’s 13 table cloths 130 chair covers paid for and stated would be provided.

I was told can get into the room at 11.00 on the morning of the party to decorate room. Got there for 11 room was dirty had not been cleaned from previous party the night before; Chair covers had not been changed, the table cloths was the only thing that had been changed. The staff were sorting through dirty chair covers to try and find clean ones we had to hoover, sweep and clean the room ourselves as kept being promised a cleaner at 13.00 no cleaner ever came. We had to change the chair covers staff were doing this but had no rush to them, a snail moves quicker to be honest, when trying to speak to them about issues and what you have paid for they would try and put you off and do it what ever way they were suggesting, then they would start to speak in their language and laugh this is just rude. This was done on the many issues we occurred whilst trying to get the room ready as we had to get the room finished to get back home to changed, you don’t expect to have to clean your own room and get chair covers on when this is what you had been promised.

There is not 130 chairs either, trying to convince me did not need anymore, 130 people need chairs! however this ended with them bringing chairs from the restaurant and trying to suggest they would not need chair covers and they would not fit. The chair covers DO fit these chairs just FYI in case anyone ever has same problem. I had to tie sashes onto the chairs to try and hide dirty chair covers as no more cleanish left from the dirty pile that had been already been sorted through.

I had advised it was a large party many many times was told this would not be a problem. The beer upstairs tasted “funny” bottles had to be changed as they had mould on labels - this got done. Beer upstairs has not got the full range of beers, but if you go downstairs then so called regulars moan when you go down for a normal tasting pint or ones that are not supplied up stairs oh and it’s cheaper so they dig about that too.

The separate food room is great, again that’s where it stops. Tables are every height they do not match or run smoothly around the room. I was told there would be extra tables in this room when I went to view the room for the food as I asked that question as there was only one long waist height and two smaller wooden ones. This again turned into a stressful situation as initially told haven’t got anymore tables, then was told they would be hard to get as they would need to be brought up from down stairs. I managed after several conversations and telling them when booking I’d ask about this I got one extra table. Had to ask several times for table cloths for the food tables, this again had been spoken about when booking. Once the party had started and after a very stressful and testing few hours running late due to all the inconveniences it was OK. The barmaid was fantastic very accommodating and very helpful in every way she could be I thank her for that she is amazing. It’s an ok place but just leave yourself time if you have the issues I had and don’t expect to get what you was promised when booking unless you ask several times and have to continue to be adamant on what you wanted and was promised. They could really have a nice space on their hands if they gave you what they promised and came through with what they say when booking, it would be a lovely...

I recently had the pleasure of dining in this amazing restaurant and I can confidently say it was an outstanding experience!

The restaurant is situated in a prime spot, making it easily accessible and a perfect place to enjoy a meal. The ambiance is inviting. The food was absolutely delicious! Each dish was expertly prepared and beautifully presented. What truly sets this place apart is the amazing staff. They were friendly, attentive, and genuinely seemed to care about our dining experience. Their recommendations were spot on, and they made us feel right at home.

Overall, I highly recommend The lounge to anyone looking for a fantastic dinning and big family event. I can’t...

Wonderfully set up Restaurant in a prime location absolutely brilliant food, the chefs are masters at what they do with years and years of experience from all around the world, Rich authentic flavours great friendly staff and an atmosphere for families to enjoy, the restaurant side is separate to the Pub side although the restaurant has its own bar which gives great options for diners and drinkers under one roof I strongly recommend the Lounge Bar Restaurant with a free public car park after 6pm right on the doorstep It is easily accessible! Great place to be located in the centre of Great Bridge. Come and taste...