Burger King — Restaurant in Scotland

1/5 – Extremely Disappointed by Customer Service and App Ordering Experience

On 2nd July 2025, I placed an order via the official Burger King app totalling £14.38. The payment was taken immediately, but no food was ever delivered or made available for collection. I followed the correct process and provided proof of payment, yet the matter remained unresolved for nearly a full month.

Over the course of 29 days, I made numerous attempts to contact customer service via email, direct messages, online forms, and by phoning the store directly. Despite assurances that the issue had been passed to a regional manager, no one took accountability, and communication was virtually non-existent. Store staff advised they could not resolve the issue without authorisation, and customer service responses were slow, vague, or absent.

Eventually, after escalating the issue via consumer support channels, I received a refund for the original £14.38. As an apology, I was offered a voucher for two complimentary items. However, considering the unacceptable length of time, repeated follow-ups, and stress involved, this gesture felt inadequate and did not reflect the inconvenience I experienced.

I strongly advise against using the Burger King app to place orders. If something goes wrong, you may find yourself with no food, no refund, and no clear route to resolution. Burger King's handling of app-related issues lacks transparency, urgency, and accountability.

This experience has unfortunately eroded my trust in the brand. Burger King UK must improve its systems for addressing failed orders, especially for app users, and take customer concerns far...

My experience was shocking . I walked in and one girl stood with her back to me. I stood waiting until she eventually turned round. I said can I get . She just pointed behind me. I looked round and thought it was just advertising bollards. I asked again and she said you order there . I asked how do I put the money in. We don't accept cash she answered. What ????????. As long as cash is in circulation they should have a facility to accept cash. No no no. The manager came out and had an attitude , she just said tough. I said that's discrimination to which she replied "I don't want to be rude bu" but what you are going to be rude. I told her that's discrimination as all I have is cash. I don't have a debt card. I don't believe in spending money I don't have. I asked for her name and the other managers name. She wrote down on paper the head office address instead. I want to know there names as I'm taking a civil court case against the company and the managers personally. The lady said it's not her it's the company. No it's her that's the one being discriminative for allowing a company to tell her who she can and can't serve. She's implementing it. If that was any other reason I was being discriminated against there would be hell. Why should I be excluded from society for not having a plastic card. You will definitely be hearing from my lawyers soon. Please supply the names of the managers...

I had to change this, as I had a single bad experience and was immediately barred by a young man. I got some food, bit I had to wait for a very long time in the car park (other people were served ahead of me, also) after having used the drive through I mentioned to the girl, who offered me a fresh meal, but no refund. When I got the second load of food, I was disappointed and mentioned to the man, and told him to hurry up, I had been waiting for nearly 30 minutes by this time. He told me "if you don't like it, then don't come back". So I drove off. I felt I might go back though, because I do like the food in all burger king outlets, moreso than McDonald's it seems. When I went back a young man who I had no idea worked there, but who is familiar as I've seen him about east Kilbride, told me, that I wasnt to be served at all, and that I was now barred for life, from "burger king". I expressed that I felt this was unfair, but I then left. I won't go back to any burger king restaurants again in Scotland, because I had heard once that they share your barring status nationwide. I don't want to be embarrassed if someone else decides, somewhere else, that I am not...