Very shady, they won't tell you that there is a promotion or a deal, they'll charge you the full whack (if they can get away with it). I've been there a few weeks ago and there was a deal you could get a 6 inch meal deal for kids for free (or very little money) with a footlong - I went in with my kids, no word mentioned, both my kids wanted 6 inch meal deal, I got a footlong, but did I get a deal? You guessed it right, I did not. I've noticed a poster on the window and even mentioned that to them but all I got was "you can get it when you buy a footlong NEXT time". I've been there today and actually clocked a deal which was any footlong for £4.99. Ordered 2 footlongs for my kids, they charge me the full price again! Unless you know what deal is available they will charge you a full price. Very poor customer service, very underhand. Food as you'd expect it in the Subway, very good, but the experience is ruined when you know you're getting ripped off. I won't be going back, will go to EK...
Read moreAwful customer experience. Got completely ignored on arrival, to an empty store, 1 member of staff slowly making a delivery order. She looked annoyed when we said we had discount/deal vouchers. She GOT annoyed when she had to warm the food up. She GOT annoyed I wanted everything from the salad selection. Put hardly any on. Had to ask for the sides for my meal deal. She was quick to ask if I needed both cups! Much eye rolling and pouting. Got home to a sandwich drenched in so much sriracha sauce. A deliberate effort to ruin my sandwich.
Will not be back.
Opposite experience in the town centre Princes Mall which we use lots. Staff are amazing and happy to...
Read moreThe guy that made my sandwich had crud around his mouth 🤮Not sure why his assistant didn't say anything to him, I've been three times now but can't say I've enjoyed anything form here, I was looking for something different than MD's oh and my crisps tasted stale and the date was only good for a few more weeks but soon as I bit into them the texture was off and definitely the taste, infact the more I think about it the worse it gets, trying to leave on a positive note I can say I gave it a try but it's not for me and maybe you'd enjoy it...
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