Greggs — Restaurant in Scotland

Bake Mistake - ordered online.

These geniuses substituted a cheese and onion bake with a chicken bake. I'm vegetarian and didn't realise until I bit into it. Usually, I'm suspicious of this kind of thing, so tend to check by opening the pastry first, but I'm unwell at the moment so I wasn't as diligent as I usually am. The bake was also freezing cold/solid. Thanks Greggs for breaking my 25-year long vegetarianism. Disgusting.

Edit: I've since spoken to a Greggs agent on X/Twitter. They sent me some vouchers to apologise and passed on my feedback to the area manager. I can't fault this response, but I'm leaving the above as is because this incident upset me. Greggs has decent veggie options and is convenient. It's a shame that on this occasion, the store colleague that collated the order ignorantly substituted the bake.

Greggs have procedures in place to avoid bake mix ups so I believe the cheese and onion bake was likely out of stock and so was substituted "like-for-like". Store colleagues have to realise that this isn't truly like-for-like - chicken is not a suitable substitute for cheese and onion.

I've since learned that the bakes all have different patterns on the pastries so I know to check this going forward as I've always been dubious of getting the wrong filling. In around 30 years, I've never had a problem until now. I'm not sure if I will order from this particular branch again, but I'll still be a Greggs customer because they listened to my complaint and made me...

Must be the worst Greggs in East Lothian, foods is either always stone cold or not been put in the oven yet. The staff show absolutely no enthusiasm for their job and quite frankly seem very lazy. Today was the last straw as I stood in a queue of 4 people yet it took around 10 minutes to serve the person in front, nah nobody has time for that nonsense so I left. Even if the order was going to take that long the last time I checked there was more than one staff member emwber and more than one till, as I...

Well after ordering a chicken bake and two sausage rolls get home to find that... yet again no chicken bake instead iv gotten a sausage and bean bake for the 3rd time in a...