Nando's Hamilton — Restaurant in Scotland

Feedback on Recent Dining Experience.

I am writing to express my disappointment with the service my family and I received during our recent visit to this restaurant. Unfortunately, our experience fell well below the standard we had anticipated.

We placed an order for a family of four, but the visit was far from satisfactory. Initially, only one adult meal and a portion of chips for the children were served. The garlic bread, side orders, and the second adult meal were missing. By the time the rest of our order was still outstanding, my partner had nearly finished her meal, and the children had eaten all their chips, then had to order more so that they were not sitting with nothing.

I approached the staff three times to inquire about the missing items. The response I received from the manager, Thanos, was highly unsatisfactory. He explained that other orders, including takeaways, were causing delays. I pointed out that prioritizing dine-in customers, especially when their orders were incomplete, should take precedence over takeaway orders. However, his response lacked urgency or concern, and he simply walked away after stating he would "watch for it."

After waiting for an additional five minutes with no progress, I requested a refund for the items that had not been delivered, which was processed. I would like to acknowledge and thank two staff members, Lee and Daryl, who were empathetic and offered cake and complimentary ice cream for the children to help mitigate the situation. Their efforts were appreciated and made a poor experience slightly better.

However, despite their kindness, the overall service was disappointing. We left the restaurant dissatisfied, and I regret to say that we will not be returning. I hope that this feedback is taken seriously and that improvements are made, particularly in terms of managing and prioritizing orders and delivering a higher standard of...

Dear Nando's Team,

I am writing to express my disappointment with the service and food quality at your Nando's Hamilton outlet on 16th January 2025.

I ordered a Spicy Rice Bowl with chicken breast, but the chicken was missing from the dish. When I approached the staff about this, they appeared distracted and uninterested, more focused on chatting amongst themselves than attending to customers. Eventually, I received the missing chicken, but it was uncooked and unsafe to eat.

Additionally, the 1/4 Chicken x3 that I ordered was of very poor quality, further compounding my dissatisfaction.

This experience not only ruined my meal but also left me feeling that my time and money were wasted. I have always enjoyed dining at Nando's, but this visit fell far below the standard I expect from your brand.

I hope you will take this feedback seriously and address these issues to ensure better service and food quality...

My friend and I had an unforgettable lunch at Nando's. The atmosphere was buzzing, and the Afro-fusion playlist, with its mix of Zimbabwean and South African hits, made us feel right at home. Our server, Morgan, went above and beyond – her warm and friendly attitude was the cherry on top of our wonderful experience.

The food was out of this world! My partner devoured their garlic burger, fries, and wings, while I savoured every bite of my lemon and herb quarter chicken – so juicy and flavorful! Everything was cooked flawlessly and tasted incredibly fresh. The restaurant itself was spotless, the bathrooms smelled amazing, and the customer service was exceptional. This is easily the best Nando's we've ever been to, and we highly recommend it to anyone looking for a fantastic dining experience. 10/10,...