Saltire — Restaurant in Scotland

Loved coming here years ago, my friend reminded me about it so... Decided to take my 2 kids along with me today while my partner was at work.

Firstly, I stood at the door waiting to be seated for longer than I should have, felt some acknowledgment would have been nice, "someone will have you seated in a moment" will suffice. I could see it was busy anyway so, I understood.

I was finally taken to my table, I sat down to which the waitress swiftly walked away. I was sat with my toddler on my knee thinking, are they bringing me a highchair? (which I requested when booking and should be fairly obvious considering she's a toddler).

I'm sure on previous visits I could order from my phone, although I noticed there was no table number, so I thought, "I'll wait until the waitress comes back with the highchair", obviously assuming she was away to get it.... Which evidently she wasn't. A bit of time passed, my toddlers getting impatient on my knee, so I turned round to get a menu, and noticed the menu stand had writing on it stating to order at the bar.

This would have been nice to know when seated. A simple, "good evening, here's your menues, once you have decided please order from the bar".... 1 simple sentence would have saved me sitting about like a spare pri*k, rather than just walking off the second I sit down.

After a bit of time with no staff in sight and still no high chair, I looked up at the bar, the queue was too long for me to be standing in it with my kids... The fact the waitress noticed I had a toddler and didn't click on I'd need a high chair is a bit poor in the customer service department. The fact I wasn't made aware on the ordering process and also having to wait at the main door without feeling noticed, it's just not how to treat customers.

Again, it was very busy, I'm not saying I won't come back, but my 1 star review will remain until I get a better experience as I've never felt so out of place in a food venue before.

More staff is evidently needed during the busy times. I feel the staff are probably put under pressure causing them to lose focus on the things that matter to customers. This is why I simply walked out today rather than rasing my concerns with the staff as not their fault, we're human after all. But yeah, the management should get this sorted out because it was such basic customer service skills that caused me...

If I could, I'd give this place no stars. We had a table booked for 7.30pm for a family meal. There was 11 of us, including 2 children (18 months and 11 years old). By 9.15pm, we still hadn't been served our mains. By this point at least 2 other tables had just left the restaurant, having not been served. Both lots of people had waited over 2 hours each without a single meal being served to them. The restaurant was not busy at all. The manager hid out the way leaving the young people serving to take all the flack for the horrendous service. We had two young boys apologise to us profusely, without an appearance from the manager. The bar staff were obviously still in training not knowing merlot is a red wine and listing off beer and lager when asked for a non alcoholic cider. My mother has early onset alzheimers, we limit any alcohol she has and se enjoys a cider. We usually get her an alcoholic one and then move onto non-alcoholic. The bar staff refused to pop into the bar section to get us a non-alcoholic cider, even though it's the same venue, only separated by a door! I wouldn't return to this venue if you paid me. Absolutely shocking service and attitude from the manager when she did eventually appear. We never did get our food, in fact, we also walked out as both children and my mother were hungry having not had any food since lunchtime! I would advise anyone considering a meal here to go a bit further to the food outlets at the shopping centre, or the chippy round the corner. The Saltire, Livingston is abysmal. Avoid...

Food was lovely, nice big portion sizes. Only thing letting this place down is the staff. We got told to order everything through the app which we did we then waited just over 10 mins for drinks evethough there was only one other person dining in the place so I went to the bar and ask the women serving if they received our order she said she would have a look in a second. Next minute she comes over with our food and said she had no drinks order for us, we told her we have paid for it and she replied with the biggest tut and said I never said you didn't, we then had to wait another 10 mins for cutlery for our food and our drinks. Her attitude was shocking, I believe her name is Hazel. We then ordered drinks to take outside with her told the lady and her reply was well you will have to wait as I have an abundance of puddings to make. I ordered Spritzers which was meant to come with fruit and everyone I had had none so I basically paid extra for a small wine and soda water but I didn't feel comfortable to say to Hazel due to her attitude. This is not the way i would expect anyone to be treated and It has definitely put me off returning...