The Gordon Highlander — Restaurant in Scotland

Firstly let me start with this - I am a fan of Weatherspoons. I like the real ale, I like the meals and as I’m a pensioner I like the prices. However, on this occasion I feel that I was badly let down. My wife and I both ordered steaks (we have had many steaks here and never had a bad one), my wife’s steak was very good but mine was just about inedible - mostly gristle that a Rottweiler would have struggled with, the sharp steak knife wouldn’t even cut it. When I attracted a passing waitress to complain she was apologetic and polite and said that she’d get the manager to sort out a refund. The manageress however had other ideas. With what I can only describe as a smirk she said that she was not going to give me a refund as I’d eaten more than half of the steak! This was a lie, I defy anyone to have eaten half of that steak, (and anyway, what does that tell you - if you can eat half of a Wetherspoons steak then that’s ok?). When I told her that I couldn’t eat half of the steak she offered me another steak, I said okay I’ll have it raw in a doggy bag and have it for supper. No you can’t have a raw one. Okay I’ll have a cooked one in a doggy bag, which is what I got. Terrible customer service, terrible steak terrible experience. If I had to put blame anywhere I would have to say that the chef must’ve known that they were cooking a bad steak and should’ve binned it. Also the manageress didn’t deal with the situation at all well and seemed to find it all amusing. I’ll be going back to Wetherspoons - but NEVER the...

"If you’re looking for customer service with a smile, you might want to try literally anywhere else. The man behind the bar looked like he was auditioning for the role of 'disgruntled robot' in a sci-fi movie. No smile, no eye contact—just a lifeless exchange that made me question if he might actually be a cleverly disguised vending machine in human form.

He took our order without so much as a flicker of interest, and when he handed us our mugs, I half-expected him to beep and say, 'Transaction complete. Next.'

Honestly, I’ve had better conversations with self-checkout kiosks. At least they occasionally say, 'Thank you!' with enthusiasm.

When breakfast arrived, it was clear they were committed to the theme of disappointment. The hash browns were as cold as the service, one of the fried eggs had burst, and they’d tried to hide it under the other egg, like a kid shoving their failed homework under the bed. Honestly, the effort to conceal it was almost more insulting than just serving it as-is.

2/5 stars—one star for getting my order right, and another for the accidental comedy of it all. I hope he updates his...

Some good food at good prices. Usually very busy so quite difficult to find a table at peak times such as for dinner. Service from staff can be hit and miss, could have a dirty table and no cutlery or wrong cutlery, but could also be excellent if served by more experienced staff. I would avoid the fish and chips as the fish is never anywhere near the best, go elsewhere for fish and chips. Worst of all is the few times we have been there to try it out, the food has often not been hot... It all had to get sent back once! Other times it has been a case of barely warm food or cool chips where the food has obviously been left out in the kitchen for quite some time before someone decided to bring the not hot food to our table. Tried to give them the benefit of any doubt too many times, won't be giving them...