The Waggon — Restaurant in Scotland

Food is amazing if you don't mind a side dish of attitude from the staff.

My husband and I went for dinner during the week at 19:30, there was a total of 3 tables occupied, so the place was rather empty. We stood at the sign that said "wait here." Waitress behind the counter greeted us by snapping, following conversation took place:- "Table? Yes, please, 2? Yes, please, Booked? No, we haven't. Sorry (Long sigh,) I'll have to see if we have any free? I'll need to clean one. (Followed by another long sigh.)

We stood and waited. The waitress came back, "One in the corner," and painted. My husband and I walked over and sat down. (All occupied tables were togther, this ment it was noisy and not easy to hear one another across the table.) The waitress came back over and handed us menus, "No macaroni." And walked away. We were disappointed as this was what we were planning on having. My husband and I discussed whether we should stay or go as the place wasn't friendly and the attitude of the staff member was awful, at which point another waitress came over and took our drinks order. This waitress was completely different, friendly, and positive. (Nothing was an issue or an "inconvenience.") The young, friendly waitress brought our drinks and took our food order. Food came quickly and was delicious. The chef and the young waitress saved our visit to The Waggon.

I have since tried phoning The Waggon several times over 2 days to raise this issues with our visit, however the phone is never answered therefore I have had to make the issues public.

There are a few places to eat in Kelso and I would think twice about revisiting The Waggon. It is no longer our first choice because of the staff...

AVOID!! Disappointing valentines dinner.

We came here as perviously have dined at the waggon last year, but think it’s changed hands. Really has went down hill. We got the starter valentines platter which was cold, frozen food. It wasn’t even busy in the place either, cold atmosphere and no music, not welcoming by staff either. We then had steak for main, which ended up being medium after asking for medium rare, both came medium. Cheap steak and chips weren’t cooked properly. I’m a chef myself I know it can be hard but this wasn’t acceptable. Didn't even get offered any sauce with steak which I expected for the price I was paying! When getting main meal, the cutlery was slammed down on table and napkins wasn’t with the cutlery. Waitress was very rude and no one offered any more drinks. Didn’t even pay attention on multiple occasions I tried to catch her attention or other staff on duty. We ended up leaving most of the meal. Dessert ended up being tinned fruit in the crumble which also wasn’t great. Service still shocking as when asked for the bill it was given to my girlfriend and also this was slammed. It was like more of an issue being there to the staff. I spent over £60 for this experience. As I say waggon use to be good, has went massively down hill!! Never again. Will not be back for sure. Avoid if you want a...

Been coming here for years, had our first carvery since new owners took over and was dissapointed. Turkey was dry but tasted my partners beef which was excellent. He also enjoyed the cheesy leeks. Roast potatoes werent roast. More like bolied that had been put under a grill to give them their dark colour, not nice. Parsnips in batter were mixed. Some perfect most were hard and i left most of them, obviously not checked in the kitchen.They used to have a good coating of chilli sace over the batter, not this time, just a drizzle. We were never asked if everything was okay with our meal to which i would have pointed out turkey, potatoes and parsnips Yorkies tasted like frozen ones-all too uniformed and tastless. New staff members , one tried to take my plate away while i was still eating! (I was having a drink at the time) Another female was very loud, sings and was running back and forth to kitchen, not professional and not like it used to be. Given prices have increased, what we had was not definitely not worth it and i wouldnt recommend. Thumbs down im...