Tony Macaroni - Straiton — Restaurant in Scotland

When I tell you this place was one of the worst experiences I have had out I mean it. This restaurant needs to shut down it’s vile I’ll explain now. First things first they basically had nothing in such as milkshakes which isn’t extremely great and it seemed like it wasn’t a few things they didn’t have they seemed to have majority of things unavailable as I saw them going to other tables saying they don’t have it. Anyway, we ordered our food and i specifically asked for a margarita pizza (keep that in mind for later) so that was all fine we ordered and we waited. Time passed and we were all getting hungry and people who came in after us were getting served before us which is not fair at all because we waited longer for our meal, anyway it got to the point where we complained and they apparently just “put our order to one side” I mean what kind of idiotic thing to do? We were then given our meal by a very rude and unprofessional man who tried to give me a pizza with mushrooms on it although I asked for a plain margarita and then started accusing us as if it was our fault? He ran off in a strop muttering stuff under his breath which is really unprofessional of him and his tone was really nasty too. Another member of staff came over and asked what was wrong we explained and she then went to tell the kitchen staff (who are really unhygienic btw I’ll get to that in a minute) we then got our food firstly the side salad we got was literally mixed leaves from a super market chucked in a bowl which you’ll see in the photo below, then whilst I was eating my margarita pizza I noticed a hair on it which is absolutely vile it made me not want to eat it anymore, (I left that slice and moved on to the rest of the pizza because I was so hungry) the pizza was really bad quality which then made me feel sick so I had to go outside because even the atmosphere was disgusting the light above us was covered in dust, you may be able to see from the photo below, and to top of the pizza it was also sort of charcoaly which is that stuff on the plate in the picture below which was not very appealing. Another member at my table also had burger and chips and the chips look like oven chips because if you see in the photo the have some sort of ice layer on them and they are also partly green which is disgusting. Overall really really really poor experience I did not enjoy it and I hope this place gets shut down for good ive looked at previous reviews also seeming to have issues with rude customer service and the ridiculously long wait time. First and last time visiting this tony macaroni chain again I’ve went to other chains and they are still disgusting but this one has got to be by far the worst one and I’m appalled especially by that man by the way he treated us, if you want to run a good restaurant employ staff with good customer service skills and make actually edible food with At least some effort in. Will not be back and hope no one else goes through this because it was...

Stopped for a work lunch, ordered the Xmas menu - 3 courses for £18.50, with a lot of choice in each section. Very welcoming atmosphere. We were seated quickly, and they were genuinely very warm in their greeting. Decor is nice, fun, and clean. We got a booth so very cosy.

Starter: mozzarella sticks, very nice, 4 to a portion, and a good size. They were crispy, not greasy, and the mildly spicy tomato dip was a pleasant surprise, lacking the over the top sweetness of others, with a fresh tomato flavour.

Main: xmas pizza, excellent, genuinely shocked at how good it was. The crust was thin, light, with a nice char and good chew. The tomato sauce was superb, fresh, and not overly sweet, with great tomato flavour. Toppings are really going to depend on what you order, the Xmas one was far better than a "themed" pizza should have been. How they cooked Turkey twice and it still wasn't dry is some sort of Elf-magic, Santa be praised. Again, the portion was very generous, it was bigger than the plate, and I struggled to finish.

Dessert: I was stuffed and had chosen the fruit salad, I asked them to make it small with no extras. Fruit was freshly cut by hand, nice selection, and served in a nice glass. I had declined the ice cream, but my boss had some with his cheesecake, he loved it - raved about it in fact. The man knows desserts, so I would say that was a big recommendation.

Overall, I definitely recommend this place to everyone, excellent food, service, and at very reasonable prices. I would have paid the £18.50 for...

The new restaurant is really lovely and the staff are friendly, it was warm inside and tables were laid out very well. The tables and floor were lovely and clean! The wait time from ordering wasn’t as bad as what I thought it would be, (from other reviews) the food was served fairly quick! I ordered the Tony Macaroni, although I don’t think this is what I received as I also didn’t pay the same price off the menu and the portion was mediocre. I think the waiter may have given me the kids size. The macaroni wasn’t hot at all (one star off for this) I had to eat it VERY quick it was barely lukewarm. We also ordered a kids meal of cheese pizza, this was really big! You definitely get your moneys worth on these and your child won’t leave hungry! Of course I helped her eat it :) The 2nd star knocked off was because as I was paying I was asked to tap my card for X amount. Totally fine but then I got in my car and realised the gentleman had added on the OPTIONAL service charge, I wasn’t overly bothered because it wasnt a lot of money but I think this is a tad rude to not even ask the customer or make it an option on the pin pad/ card machine when paying. Some would go as far to say theft.. These 2 minor issues aside, I think I would return to this branch and recommend to others! There were definitely more positives than...