Udon Thai Street Food — Restaurant in Scotland

Absolute joke tonight. I’ve given 1 star for food, service and atmosphere and here’s why… the service was poor in telling me I couldn’t order tempura as they were waiting on one of the chefs but my satay and fish cakes would be ready quickly to collect. Told me they would take 5 minutes extra as the food was not ready to collect as promised, but I didn’t leave until over a quarter of an hour later with one simple apology from the guy at the front but the chefs openly showed no consideration for being late to make 3 starters! I had a very short drive home but the food was already lukewarm. Chicken was hard and appeared reheated and fish cakes weren’t hot in the centre so what were you actually doing for over minutes? How long was my food sitting and at the very least you could have offered me a tempura considering there were actually two chefs and you made me wait much longer which was inconvenient after you told me to arrive so quickly! Some of my own food which was prepared and out the oven before I left home was still warmer 20/25 minutes later than the so called fresh starters I paid £27.50 for! It’s not a lot of money for some, but £27.50 for late and cold food is shameful. The atmosphere was also very cold; there were people dining in with their coats on? Genuinely appearing to shiver or be uncomfortable yet the premises made no effort to notice or care about this. Are the owners that stingy to avoid turning the heating on when it’s such a cold night? Just embarrassing, this place is so over rated it’s just shocking that they get away with ripping off the locals with overpriced average Thai cuisine (M&S has better flavour). The satay at £12.50 for 4 is nothing short of scandalous when for example Mr Chans locally also offers the very same dish (and so much more tastier and always hot to eat you’d have to actually let it cool down) and for half the price. How can you charge double your competitors, have people waiting longer with no goodwill offer or a deeper apology and at least turn the heating on!! What a miserable stingy owner. Will not return after tonight after how I was treated, the time wasted and the absolute cheek being charged £27.50 for 3 lukewarm starters if you hadn’t already kept me waiting as I had a young child to put to bed I would have brought the food straight back for a refund but I felt it would probably be a struggle I could do without if they can’t even turn on the heating or even care at the time lying to me saying it would be an extra 5 minutes then clearly weren’t preparing hot food for me to hand over ten minutes later. I did try calling a few times but couldn’t get...

I’ve heard that this restaurant was good so many times I just had to go. The wife and I were not disappointed. Atmosphere was brilliant. Staff were friendly, attentive, well mannered and noticeably clean. Every time front of house staff went in the kitchen they washed their hands. So nice to see. Food took some time but only because they were fully booked & it was a Saturday, plus they are a busy takeaway. No wonder why there then. The food looked great, presented well, and delicious too. Lady owner & lady head chef says a lots for this genre of establishment, from my own experience, having eaten all over the uk & Europe in a multitude of different cultures. 5 stars from the wife & I, we will definitely be returning. Thank you very much to all the staff for a wonderful evening,...

Order came without rice. Went back to restaurant. Left in the rain for five minutes only to be charged for it? Very nice. A little disrespectful considering the error was on the restaurant?

Previously ordered two portions of Som Tam (without wings) which normally is £5 each. This time up to £5.95. No problem with the small increase. But when after returning home and easily fitting both portions inside one tub is disappointing - basically £11.98 for less than one salad. Really? And the Pad Thai is far from authentic.

Pad Thai is a dry dish that should not be swimming in sweet and sour juice. I lived all over Thailand long enough to say your claim of 'authenticity' is a farce. Perhaps taking more care of your customers in future would be...