Spitroast Crosby — Restaurant in Sefton

So disappointed as we have previously left a review about two years ago that was nothing but praise. With the menu being reduced from when we last ordered, we assumed the quality of food must have improved since the kitchen could focus on what they excelled at; an assumption that turned out to be wrong.

We ordered a superfood bowl and a Katsu bowl with a side of Mac n cheese and sweet potato fries to share. Katsu bowl severely lacked seasoning and flavour. Though the sauce was tasty, the rice was bland and the coating of the chicken was overdone. The superfood bowl felt like it was thrown together. We expected chicken breast slices, but instead got unappealing shredded chicken that looked hastily thrown on and, as a result of being kept under the heat lamp, was dry. The bowl was also missing avocado and feta, of which we had to ask the waiter if we could be given it which we were promptly. The issue is that the avocado given was simply put, chunks that were too big to eat and seemed to be a clear rush job rather than having any thought put into how we would eat it. The Mac n cheese was by far the biggest let down. The only flavour came from the cheese topping; the sauce and pasta itself were so bland and inoffensive it would have been more suited to feed a 4 month old. Sweet potato fries were arguably the best part of the meal.

All other desserts outside of the brownie sundae were somehow unable to be boxed and taken home due to them being in, and I quote, "glass dishes". As a result, our brownie sundae became a brownie square with some thin single cream which promptly went into our bin at home. To call it a sundae would be misleading, and despite eating out a fair few nights of the week we have never found a place that could not transfer a dessert from a dish to a take out box.

Service was fine. No complaints.

Will not be going back again. Utterly disappointed. This was supposed to be a celebratory meal and instead we have left feeling disheartened that a place we liked so much has...

Was really looking forward to a roast this sunday just gone 3/3/24, with all the trimmings and so we decided on Spitroast. Firstly me and my mum were left stood in the doorway for 10 minutes with not so much as a glance or even a smile. Finally, we were given a seat and told abruptly 'weve got no beef, no stuffing and no pigs in blankets'. No drinks orders were taken, and then we were ignored for 15 minutes after countless efforts of trying to get the attention of any member of staff .Not one person would look in our direction. I then had to walk over to a waitress to ask her to take our food and drink order. Another 5 minutes passed then she came over and started the conversation with 'weve got no Yorkshire puddings left now either'. I responded with 'Will there be any discount for all the things you don't have?' A crucial component being the giant Yorkshire on the roast, to which she responded immediately 'Errrr no'. So, after wasting half an hour with shocking customer service and several ingredients missing from the roast dinner I decided I would go elsewhere and told the waitress I would leave it thank you. Her response in a patronising chirpy tone 'Ok' and whipped the menus from under us and walked off. The group next to us told us as we were leaving that they had received the same treatment and that another couple before us at our table had also walked out. So I decided to take my business elsewhere and received amazing customer service from the moment I walked in. Safe to say I will never visit spitroast again. Also as I was sat being ignored I made an observation, which was that none of the chefs were wearing hair nets or beard snoods, which is a high risk of hairs contaminating the food, and if the hygiene standards are on parr with the customer service then this is a place you should avoid...

My review of this place from three years ago (3 stars) had to be deleted so I can share my most recent experience. First of all, if I want to order my drinks and my food at the same time, I must have a reason and I should be able to do so. But apparently it's not allowed at Spitroast. The waitress took our food order after about 10 minutes after she'd brought the drinks. Is it some form of stubbornness? I read other people complaining about it and I'm surprised nothing has been done about it. I ordered a wrap because you can't go wrong with a wrap, right? Well, you can. No crunch as salad mix was well cooked (or dead) and it was served as soggy tasteless strings of green. I was expecting nice chunks of chicken and but it came shredded and remained me of a food I purchase for my elderly cat. It was bland, missing pumpkin seeds, pomegranate vinegarette, avocado and feta cheese. Fries seemed to be double /triple cooked and there was no potatoes left in them, just some fat in crunchy shells. Did service improve my experience? Absolutely not. Staff was very slow and they definitely never heard of FHI-FHO rule. Therefore, we ended up with dirty plates still on the table while having a dessert. There was no middle meal check up, no one offered us more drinks. While I generally have nothing against waitstaff wearing hair down, the waitress was constantly touching and playing with her hair what is very unhygienic. The male server (manager?) should consider different type of jeans while at work as every time he lifted his arm I had to admire his grey tight underpants in full . There's casual and there's "casual". I don't think I'll be giving Spitroast a...