Brook Coffee Rooms — Restaurant in Sheffield

Quite disappointing. I walked in thinking this is a nice little independent cafe and the bonus of play area we heard about was main attraction. I was disappointed to find the play area and a few tables in the basement without windows. Fair use of the resources which cannot be faulted, but personally I didn't feel I can sit there for more than 10 mins. The worst part was the how unfriendly and inconsiderate was some staff members. We ordered coffee and a cake for my 4 years old and took a table. While we were waiting, my daughter was hungry so I gave her home made cheese sandwich which is one of the very few things she would eat which is why we always pack some whenever we are out and about. When the coffees and cake arrived, we were told she cannot eat that sandwich in here because it was not bought in the cafe. If you want to have such a policy, fair enough but: 1) I would first expect some signs. 2) I cannot believe that such a rule would ever apply to 4 years olds, but if you insist as it's your shop your rules 3) I would be more courteous about it and say nicely (not in front of the child) that next time could you please not bring food etc etc rather than being standoffish and ruin someone's day. I didn't have to defend why my kid was eating a homemade sandwich. The whole encounter was annoying. I would have demanded my money back and leave the cafe shop all together if I didn't have visitors with me and I was trying to let them have...

I'm a ardent supporter of independent coffee shops and really dislike branded franchises like Costa because they lack real quality. I recently tried an Americano at this shop as I was just passing by. An Americano is the basic coffee of any coffee shop but it represents the benchmark of product in any coffee shop. I was quite dissappointed that the Coffee I had here lacked any real taste but the Service was courteous and friendly. However what also was disappointing was the staff were patting a dog that came in with its owner and afterwards they didn't wash their hands before continuing with their work. Outlets handling food and drink must observe hygiene standards. Touching a dog whilst working with food should...

Call in as I have done lots of times when cycling in and out of peak district. Ordered coffee and cheese toastie on brown bread. Got my coffee after 5min. Waited a further 25min then cheese toastie came which consisted of a crust with a bit of cheese on it the assistant said they only had the end of a loaf left and did i want it on white. I sent it back as I don't eat white bread, But why did it take 25 min ?there were more staff than customers. I wasn't offered a refund until I went to the till to complain, and asked for my money back which she gave me, as I left I got a have...