Fairway Inn — Restaurant in Sheffield

Christmas Dinner absolutely appalling! This was booked 4 months prior to Christmas Day. I am intolerant to wheat/gluten and nuts and make me ill if I consume the tiniest amount to the point I have been hospitalised twice before so I know I need to be extra vigilant when having anything that hasn’t been prepared myself. I was assured my meal was gluten free and was even given a gluten free menu to look at, I knew I would be limited to what i could have and out of the soup or chicken terrine I picked the later. When it came out the bread was obviously not gluten free so it was took away and told that dish isn’t gluten free but I could have prawn cocktail so i politely agreed but this also came out with ordinary bread so that was took away and 3rd time lucky I got a prawn and salmon dish with obviously microwaved bread that must have been frozen. I was having lamb as this was on the gluten free menu too . We had to queue for our meal at the carvery when I eventually got to the front I told them mines a gluten free lamb shank , i was told well you cant have Yorkshire pudding, stuffing of roasters but the gravy is gluten free . I had been in for my mum’s birthday 2 weeks before and my roasters were put in the oven and for £53.00 I dont think it would have been too much to get a gluten free Yorkshire pudding and stuffing. I wasn’t offered extra veg or anything just the pity full amount I was given with the pre plated lamb in the gravy it came with. 3 sprouts , 2 carrots and 2 forkfuls of mash I was starting with pain in my stomach and started bloating. It was questioned about the lamb and turns out the gravy was not gluten free after all . I asked for a refund I was told I could just go and get a carvery instead but I told the female who came over , im sorry I don’t trust you 3 attempts at my starter and then my main haas gluten in too can you imagine if my nut allergy was severe and my dish came with nut in it? It could kill someone! I’m then told my desert is definitely gluten free the cherry bomb only thing I could have on gluten free menu and guess what it came with a cigar wafer on top. It was a joke. There was 14 of us out for lunch which was for my 92 year old mum, we had lost our dad earlier this year and mums health had declined and had to be rehoused in a residential home giving up the family home in September, then the Friday before xmas I found out i have thyroid cancer and really didn’t feel like going out but put all aside for mum and it was ruined by incompetent , under staffed , over stressed staff. As a result I am still in pain and unable to eat as everything is inflamed and aggravated by the food , the little bit I had has caused. Never again ! Just to add your comments are fabricated as I did not eat the lamb at all your staff boxed it up for the dog . You can dress it up all you like with my party apologising for my behaviour lol no such thing happening and I have evidence of what was said to me and what I had and didn’t have which you have the same attitude as your staff , not taking it seriously but it’s ok all my evidence will be with the FSA as soon as they are back open . The proof will be in the Christmas pudding...

Hired out the function room and buffet for a family party, spoke to staff when booking about my 6 year old sons severe nut allergies and was told they can not guarantee that the food they was providing was safe for my son to eat so we took him a few sandwiches, sausage rolls and snacks etc as the party was from 1pm til 7pm and everybody else would be eating. We was seated at a table near the bar eating the buffet food while my son ate his own we had provided. A member of staff came over and said my son couldn't eat our own food on the premises to which we explained the situation, that my son had severe allergies and had been advised the food provided wasn't safe for him to eat. She then said it didn't matter and called her manager over, a young lad called Harry. Harry came over and we explained the situation to him about the allergies and the problem we faced with no guarantee that the food was safe for him to eat. He confirmed that the food was not safe for him to eat but stated they couldn't allow outside food to be eaten on the premises as it was their policy, and if we didn't leave with the food they would call the police and have us forcefully removed. This was all said infront of my young son causing him to become upset and scared. I asked him about the birthday cakes that we as a family had brought in, to which he said they was allowed to make reasonable adjustments for cakes etc and they was ok as he had seen the allergen information, something I know 100% is not true as my cousin made the cakes at home and did not bring any allergen information to the venue. He then proceeded to say that he would allow my 6 year old son to eat his food in the carpark but would not allow him to eat inside or on the outside seating area. We never once raised our voices or became angry, instead calmly explained that all we was trying to do was keep our son safe but was met by nothing but attitude and threats. We put the food away as my son no longer would eat it anyway as he was scared that the police would come and tried to enjoy the rest of our family get together for my Grandma's 85th birthday but was told they wouldn't serve us at the bar any longer. The female members of staff then proceeded to huddle behind the bar giggling while looking and pointing over at where we was sat. Such a shame as this used to be a really nice pub! we've always had our big family get togethers there over the years but this without a doubt will be our last until its under...

My friend and I arrived for a lunch Thursday 5th June. We first ordered coffees, my friend had coffee latte and I had normal white coffee, we had to ask for more milk, as the coffee latte was dark brown, and bitter, with hardly any milk, with a bit of froth. As a trained Barista, i know coffee shouldn't be served like this, . My friend carried the coffees to our table, which nearly spilt down her, as the cups didnt fit the saucers, this is a hazzard and an accident waiting to happen. For lunch my friend had macaroni cheese, and I had plain chicken and salad, as I have IBS and am gluten intolerant, so have to be careful what I eat. My chicken arrived, I took my first and last bite of the chicken, it was luke warm, tough and tasted funny, I asked my friend to try a little, she agreed it didn't taste right. As a retired chef, I know when chicken is on the turn. I returned my plate of food to the bar, and politly told him, i wasn't happy, it was luke warm and tasted funny, he said he would take it back to the chef and would i like a replacement, I again politely refused his offer, as I had lost my appetite for the chicken. My friend said her macaroni wasn't hot either. About 10 mins later a young waiter came to take my friends plate away. I had to ask him, what was happening about the food I had sent back, he asked if we wanted coffee, we refused, as the coffee latte wasn't latte, more like normal coffee with a bit of froth, he then asked if I would like a dessert, I again politely refused, then he asked if I would like my money refunding, which I kindly accepted. Im Not sure if they was hoping I would just leave, with out them coming back to me, to apologise. we left hungry and very...