Sword Dancer — Restaurant in Sheffield

28/06/17 On arrival I ordered 2 pints and received 2 pints. This is where the good points end. We sat down on table 6 (a.k.a Glastonbury Main Stage). We began scouting the menu for some food when we noticed some promotional burgers. The burgers as advertised sounded great and we was spoilt for choice. Just as we were deciding what to order a large sound burst out the speakers, shook us to our very core. Glastonbury Main Stage had hit unbelievable volumes as the pub quiz burst into our lives hell bent on burning our soles. As we was the only people in that section of the restaurant upon ordering our meals I requested the speaker was turned down. A request that was met with sheer horror like I'd asked to come round to their house at Christmas and piss on their kids. No was the answer. I ordered our 2 burgers. I returned to table. Several agonising minutes later our burgers arrived. Each missing key ingredients that made the whole promotional burger relevant. Commence the game of Where's Wally. Staff no where to be seen for 5 minutes. Eventually a staff member came out the kitchen and credit where it's due she sorted the missing ingredients. Again I requested the speaker to be reduced a little in volume which was met with a no because someone the other side of the pub was playing. Disappointed overall. Shame the quiz can't be restricted to the bar area so customers could eat in peace. When plates were collected no asking if we wanted dessert, seemed as though they couldn't wait for us to...

Arranged a surprise 50th birthday get together for my partner, all of which was done via their online booking service. In the comments box, I had expressed the table was for 11 people and would be needed from 6pm until closing, the reason being, we like a few drinks before we eat. I received a confirmation email that the table was booked, but no reference to my comments. I rang and spoke to a member of staff who addressed and amended the booking. I and my sister in law got there at 12pm on the 19/03/22 and set up the decorations (it had been agreed the table would be booked for us all day). Family were arriving between 6pm and 6.15pm and my partner and me would get there at 6.30pm. When we arrived, a notice was attached to the main door, saying they would stop serving food at 7.30pm, due to staff sickness. Now I am certain the notice was not there at 12pm and nobody called to inform me. When my sister in law challenged the manager, David, he seemed to be mystified as to why this was a problem. After some debate, he said he'd allow until 8pm to order food and that was it. I appreciate this is not his fault and the circumstances were unforeseen, but this does not mean, the staff had to speak and treat us like we were an inconvenience, especially when this has been booked a week in advance. I chose the Sword Dancer because the service was always so good and we love the food, but never again. This was a party to remember, but for all the wrong reasons. So completely...

My husband wanted to take his steak with him as he had a pair of shoes to patch. The sizzling platters had lost their sizzle a long time ago as well as their ability to keep anything even marginally warm. They had obviously decided that there was a severe shortage of sour cream as they had merely wafted this close to the top of the jacket potato. One of my son's dinner could have quite nicely fed a mouse but not an 18 year old boy on a diet. My other son's Mac cheese looked like it had come straight from an Asda smart price tin, with no browning on the top. Adding to this was the spectacularly poor service, it wasn't very busy, but our food took well over an hour to arrive. There seemed to be a shortage of staff, only saw one bartender, one waiter and one supervisor. It was like being in an episode of Faulty Towers and Manuel had obviously been bullied into being a chef for the night que? We also paid with Clubcard vouchers, and because of their inability to add, they managed to use £105 worth of vouchers on a £64 meal. Needless to say if we fancy a laugh we'll go back and video the disappointment on customer's faces then send it in to Ladbible!!!! Finally we have complained to their head office but they have probably had so many complaints to deal with that Karen has had a...