The Vine Indian Cuisine — Restaurant in Sheffield

Myself and my partner have visited the Vine twice previously, and although we have always found service to be slow (you're talking 30 minutes+ every time you ask for something, be that a drink, your food or the bill) the food has typically made up for it. However, our most recent experience has been truly awful and we would not entertain visiting, or ordering takeaway, from the Vine ever again.

We arrived ahead of our booking time and were pleasantly surprised to be seated straightaway, albeit in a cold corner next to the fire escape as two tables were quickly being separated. Our drinks order was taken and poppadum's were provided quickly, but unfortunately it went down hill from there.

There were 3 other couples in our section who had been waiting over an hour for their food, and a party of 4 next to us actually asked to move as the corner we were in was so cold. It wasn't just the waiting that was an issue, but it was the lack of customer care - not once did anybody check in with us or ask if we wanted more drinks - nothing. We felt like an inconvenience rather than a paying customer.

After we eventually ordered we waited 60 minutes for our starter, my partner asked for more cutlery, which after a further 10 minutes was literally thrown onto the table - no recognition at all from the waiter. Our starters arrived, and as we were about to begin to eat we were asked to move. When I highlighted the fact we had been waiting over an hour to eat and felt the timing was awful I was accused of being "rude", quite an irony considering the experience we'd received! We left after the starter, but even that had gone down hill, average tasting and barely warm when it arrived. Avoid this place...

Nightmare!!! This place was recommended to us by several different friends, who had used both the restaurant and take away. Decided to give the take away a try - the online ordering system wouldn't work, kept on asking for a valid phone number despite putting it the only 1 I've had for last 15+ years!! I even tried our landline (yes they do exist) I ended up ringing the order in, was advised that a delivery would approx 2 hours, so I said I would pick up and told would ready in 1 hour. I turned up to collect 1 hour 10 mins later, to a packed restaurant and equally full bar area of people waiting to be seated. Having never used here before I didn't know what to expect, I turned up in shorts and carpet slippers!! imagine the scene 😂 I joined the rest of people waiting in bar area to be dealt with (looking like a right numpty!) Eventually after around 10 mins it was my turn at bar, I informed them that I'd come to collect an order, paid for it and waited and waited! After a further 20 mins I asked where was our meal - someone would go and ask for me. At this point I was offered a free drink at the bar, I declined but asked again where was our meal?? The manager (I think?) came over and apologized but said the meal was still going to be about 20 mins before being ready. This would have been over 2 hours from me phoning the order in, I asked for my money back and left!!! Yes it was busy on that night but it shouldn't take over 2 hours to put together a £25 take away for 2 people, what we ordered was pretty standard stuff, nothing special. Hopefully if we try again we get a totally...

Very rarely do I leave a bad review but from my experience this evening, I’d avoid this restaurant at all costs.

Firstly, I booked in advance and stated I would need a highchair for my 1 year old niece. When we arrived and asked for the high chair, we were told ‘they were already booked out’ …… so where does my 1 year old niece sit whilst we eat?!

Secondly, the rudeness of the staff was unbelievable. Two young boys in particular, clearly no training has been given or experience working with the general public. Asked what lager was on draft…and the young boy replied ‘look in the menu’ …. Fair enough if you don’t know, but it’s the way this comment was delivered. No people skills what so ever.

Thirdly, it took a while for our order to be taken and then had to wait an hour for our food to be served.

The food was bland and tasteless, 6 different dishes were ordered and the all tasted bland. No check back was done so I didn’t have the opportunity to point this out.

Then our plates were cleared even though 2 members of the table were still eating. We asked for the bill, had to wait a further 15 minutes for this to be given.

Disappointed as I had heard good things about...