Chopstix - Cambridge Xtra — Restaurant in South Cambridgeshire

Disappointing Experience – Felt Unwelcome

A group of us visited this Chopstix location during a stopover, having traveled from Portugal. While looking at the menu and trying to understand the options, the manager rushed us through our order quite abruptly — asking "what next, what drink," and so on — without giving us a moment to decide or ask questions. His tone was harsh, and I felt pressured into ordering a meal I hadn't intended to.

What made the experience particularly upsetting was the clear difference in how he interacted with others. I noticed him smiling, laughing, and engaging politely with non-POC (person of colour) customers, yet when it came to us, his demeanor was cold and dismissive. It left me feeling disrespected and unwelcome, and I couldn’t help but question whether our treatment was due to our background.

It’s disheartening to feel singled out or treated differently, especially in a place that should reflect inclusivity and hospitality. Unfortunately, this visit left a very negative impression — both because of the service and the atmosphere created by the staff. I question the leadership and management of these...

After a long journey we popped into the services for some food and rest before continuing on with our journey. My daughter wanted chopstix as it's her favourite so I placed an order. The young gentleman serving us was very pushy wanting me to upgrade to a meal deal and when I asked for just 1 box, he kept asking me "are you sure?" I explained to him that I do not eat that sort of food due to dietary requirements and he just kept going on at me. When passing me my receipt he then told me to leave him a review whether it's good or bad as he needs them. So here is my review. As someone that's worked in hospitality as a manager for several years, I understand the importance of reviews BUT I also understand the basics of customer service, if a customer doesn't want to upgrade to a meal deal that's perfectly okay! And if they are insistent that they only want one item you don't need to repeatedly ask if they're sure! Take a step back and to...

Well, what a delightful surprise. The food here looked lovely and fresh, but I was sceptical of service station food. Prices were a little expensive for me,but, again, being at a service's this is to be expected. I was served by a lady called Andrea who was very friendly and knowledgeable, even made me smile as she offered other items to add on ( love it that people try - we do expect it!). I ended up having a two topping box with Noodles and Salt and Pepper Chicken/BBQ Chicken. The portion size was enough for me when I added on spring rolls and a drink. It tasted great and was hot. I would definitely recommend giving this a go, they had rice too and lots of different toppings to try next time I'm passing this way. Thank you for a great...