Pizza Hut Cambridge North — Restaurant in South Cambridgeshire

I want to strongly condemn your staff Adi's behaviour. My call is recorded it seems so plz listen to the conversation. I placed online order for my Child and tracker said it is gng to be delivered between 215 to 225. I called to chase around 228 229pm but finally connected to ur staff at 232pm. then I get updated by ur staff named Adi saying there is no driver and can't do anything I really got angry and said why didn't u update us and why online its showing that it will be delivered. He was rude and said I don't do it. Its online so u talk to pizza hut . I said how do i know that drivers are not available and whom do I talk to, who's incharge, who's the owner and can't u empathise with customer. this is not first time. It happens to us everytime but we never had such a rude answering staff. He says he is not going to give me owner name. I said. That's not how u deal with customer and I am not asking for me but for my child and its still not delivered then why did u take order in first place. He said he didn't take it and that I didn't ask him before placing order and he is the only one working. I said the country u are from are known to be kind and courteous but u r not. Can't u understand why customer is angry and the way u r talking is rude too. He started saying that I am racist and I am Harrissing. Let me tell u I am from same country as him and called him again to say that's very wrong of u to say this. U are dng noble thing of serving food and u r labeling ppl as racist when they ask u to be kind and be a good example of the country we are from. He spoke really bad. I want to sue him now. Plz ask him to apologise to me or I will not leave this topic here at all. And will take legal action too. I need immediate action as I am not going to wait for more than 2 days on this to resolve. Adi must call me...

disgusting service and food .....collected from store and was told coleslaw was out of stock but they couldn't give me a refund .......then when we got home we noticed 2 portions of cheesy garlic bread were missing, we called the store straight away and again was told no refund could be given but a note by the till would be kept and we could have the garlic bread on our next order. the pizza itself wasn't great and the chicken was cold. my order was nearly £70 after a 50% off was used, i decided to contact customer service about my missing items and requested a refund for those, i didn't get any follow up after 2 weeks so i called customer service again who told me that the store said i did have the items so no refund would be given. i requested an escalation on this matter as i had been called a liar and i received a call saying the manager said we defiantly had the items so again i was told no refund will be given as it has to be authorised by the store. quite angry about this i called the store and asked to speak to the manager who knew exactly who i was because he had been called by customer service regarding my refund, he said that he knew 101% that my garlic bread was delivered with my pizza, i asked him how this happened as i collected my meal !!!! I told him i would be taking this matter to consumer rights and that i would need the drivers name who apparently delivered my items and also his details. by this time it wasn't about the money all £12 but the fact i had been called a liar. oddly after mentioning consumer rights he had a driver drop £12 off at my house ......so who is the liar ????? im sorry for the long rant but i think people should know what a shocking service pizza hut offer and if you have items missing don't expect a refund without a fight domino's for me from now on pizza is nicer from...

My Pizza come out one of the toppings that I wanted they had run out but did not tell me so I couldn’t have what I paid for. The meats were dry. I was expected a refund which I still have not got earlier on in that day one of the workers were picking their nose and then making the pizza and was confronted. However when we come back later on, he still has his finger in his nose making pizzas. I’m very unhappy after all these years buying from this place it used to be great and now I’m most likely will not be buying from here again. 1 last thing is hygiene. Delivery drivers just walking into the kitchen, picking noses, scratching heads, workers coming in and not washing hands or wearing gloves, not to meantion pizza cutters used for meat and non meat pizza causing cross- contamination. What happens is a customer is allergic to a specific type of meat or topping on the pizza? Why are you not switching utensils!?

Update- Aia is amazing, very polite and didn’t rush me, help me within less than 1 minute on the phone not like the man last night who came across rude and unhelpful he was rushing me and didn’t listen to me. THANK YOU AIA...