River Green Restaurant — Restaurant in South Norfolk

Really bad customer service and a shocking attitude from one member of staff who served us when we attempted to discuss a concern with our food.

My food arrived covered in parsley, which was not listed on the menu. I know this sometimes happens so I tried removing it but it was chopped up, all through the risotto and therefore unavoidable. I very apologetically asked if I could please have a new one minus the parsley. However, the person who served us was rude, snappy and belittelling. When they returned with my food she slapped it down on the table, wouldn’t even make eye contact with me when I tried to say thank you and then stropped off.

I was quite upset by her abrasive manner and quite frankly just wanted to leave. We paid for our food and I burst into tears when we left. My husband went back try and speak to her and she promptly told him that I ‘had wasted her food and I should have just picked it out & got in with it.’ She also said that she was busy, was training up another member of staff & didn’t have time for customers complaining.

We all have bad days but if you’re choosing to work with the public then you should never ever take your bad mood out on them. It’s a shame because I’d had a nice meal there before and the other members of staff there seemed very nice. I really hope that no one else, who is just trying to have a nice lunch, has to endure being on the receiving end...

By far the best vegan restaurant I've been to, no exaggeration. Menu is creative and interesting- only a small selection, but everything available is made with thought and effort. And it's great I'm not overwhelmed with choice. The ambiance is lovely, with huge windows overlooking a scenic village. Chill music and fab decor/art.

I got the glazed okonomiyaki without rice and my friend got the fava burger. My dish is what drew me to the restaurant in the first place and it certainly lived up to expectations. I had a smaller portion than I thought I might, but the food was so good that I was perfectly satisfied. The dressing on the salad was delicious! My friend was very enthusiastic about her burger and was really impressed with the flavour. She was also glad to get vegan brioche. The chips were the proper stuff.

The deserts were also to die for and the vegan cream liqueur (sold in store) was SO delicious. Loads of interesting sorbet flavours I wanted to try.

Katie, our server, was super attentive and warm. :)

We spent £30 a person, so a treat for us, but we are absolutely certain we'll come back and try the Wellington, the delicious sounding starters or whatever new and exciting there may be!

6/5,...

I went here just over a couple weeks ago for my birthday. We were a party of 4 and got sat on a really beautiful, fairy lit round table which we couldn’t believe was so lovely. The staff were brilliant. All very attentive and personable. We felt very cared for throughout the evening, it was fabulous service. So much so I’ve kept meaning to leave this review. They left quite the impression. Our table were 2 vegans and 2 meat eaters and all of us were extremely pleased with the food. I tried bits of each meal and have to say the Glazed Okonomiyaki was beautiful, the pancake was insane. What really was a treat was the slice of cake they brought out for me after discovering it was my birthday at the end. They made my evening feel truly special and left us all singing their praises. We will be coming back and recommending them to anybody and everybody. Thank you so much Rivergreen for a truly memorable evening, we had the most...