Harris + Hoole — Restaurant in South Oxfordshire

Shocking. Don't go here. Filthy everywhere. Tables, floor, toilets. Disgusting. Downstairs toilet including disabled were shut! Upstairs on SPIRAL STAIRCASE toilet, no paper, no soap, no drying facility. Never seen such dirt in my life! Ordered poached egg on sourdough toast. Miniscule crust end of loaf, no butter, HARD BOILD EGG LIKE RUBBER. Said that's how it comes to them!!? Hard BOILED is their version oof poached. So nothing cooking on premises. Nothing for a vegan to eat at all. Nothing for a vegetarian. Asked to change my food as couldn't eat the horrid rubber egg.

Not a sorry. Asked for a tuna roll then, which was labelled as such on the counter. Nope. No tuna rolls despite a dozen there labelled as such! All meat, except pesto and mozzarella. I took that. When I took the top off it HAD MUSHROOMS in it. No mention of that, and I'm allergic to them. 😮 Ye Gods!!! It had cost me £6.50 so far to eat nothing! I asked for de caff tea which was slung at me all strong in a cup with no mention of milk. I had to ask specifically, and where should I put the removed T bag, as this all happened at the counter. No smile. No "sorry madam." No friendliness

I went to sit down and all the tables were littered with used crockery and half eaten food. So cleared my own table then sat in the seats provided. The seats were so low the table hight was level with my collar bone!

All I can say is don't. DON'T GO THERE. DON'T ORDER THERE. DON'T EAT ANYTHING THERE. DON'T NEED TO USE A TOILET OR WASH YOUR HANDS THERE. And don't expect to sit down once you've queued and placed your order, as they will keep bellowing what they have got ready, and you must act like a waiter and run to the counter and back several times yourself fetching each individual item. And at 76yrs old I didn't appreciate any of it. If I could rate on minus scale I would give MINUS 100. AVOID...

Went in for a coffee and snack on a Saturday lunchtime, so understandably busy. Service at till and by baristas was friendly. I found a barstool by window and waited until my order was ready. Was quite a while, but I could see there were others waiting before me. The sausage roll came first, unfortunately with a dirty knife which I asked politely if they could replace. Duly done and included a fork this time too! Finally the coffee was ready which I took immediately and sat down. An equally dirty teaspoon, so I just didn't stir the coffee. Food - sausage roll had been left in the warmer too long, one side was burnt and was very difficult to cut through. The coffee was just warm, not hot, so I assume the milk had not been heated to a good temperature. The quality of the food and coffee was fine, it just hadn't been prepared properly.

Not sure if this is a franchise, but certainly in a high footfall area of Henley, so would expect better. Ultimately a...

Very unpleasant. Went in for a takeaway coffee. Waited at the counter a good while before they came to take my order. No acknowledgment that I’ve been waiting. I thought, ok they’re busy. Then I get directed to collect my coffee at the counter. The person making the coffees standing 1m from me looks down while studiously avoiding acknowledging me. I mean it costs nothing to smile and signal you’ll be a minute.

But as I’m waiting another good few minutes, I notice they keep sniffling - must have a cold. Nice. The deal breaker is when I see them touching their nose and then immediately touching the nozzle of the coffee machine. I said I didn’t have time to wait longer and left without picking up my coffee, but i regret not saying something about hygiene and asking for my money back.

I thought this was supposed to be an upmarket chain?...