Edited:: ( the rude member of staff was incorrect - it was £20 for late check out) the next morning went down and spoke to another member of staff - who confirmed HE was wrong. Not £40. . We checked out at 12 as originally requested for £20)

Most staff very nice but one male member of staff was very rude and intimidating. He was clearing glasses the fist night and although I understand that the staff need to clear people out - we are a middle aged couple who he chose to bark orders at twice in the space of a minute. There were tables full of teenagers who he didn’t target, but used us as an example. I thought perhaps he was scared to approach them - although he was quite muscular, or maybe his foreign access made him come across as rude . But he really was so rude - I don’t need to be treated like a naughty teenager while he stands there waiting for me to finish my drink / especially as I say - there were busy fairly loud tables full of youngsters. The second day - we asked a very polite staff member how much it would be to check out at 12 instead of 11 and how much to stay and extra night. She advised it would be £20 for late checkout and £81 to stay an extra night. We decided not to stay an extra night, but later on in the evening when we came back from dinner, we went to make late check out payment. The guy from the night before was on reception. His whole persona is dismissive and unhelpful. My boyfriend explained about the £20 for late check out. He couldn’t wait to disagree and told him it was £40 not £20 and the girl had got it wrong. He was argumentative and domineeering saying he was the duty manager and if we wanted to stay till 12 it would cost £40 to stay for the extra hour. Ridiculous when a room for an extra night was only 81 and there was availability. We couldn’t tske it further as he was saying it was his decision as he was the duty Manager. Basically had to barter with him and his rude manner to get an 11.30 checkout for £20. We pointed out that we had checked earlier in the day - he just was she got it wrong. No person skills. Rude and bullish. Zero customer care . Duty manager on the evening of 26th June. Glass collecting on evening of 25th June. I will be taking his further.