The Sultan of Jarrow — Restaurant in South Tyneside

Ordered a takeout tonight. One medium chicken curry and one balti chicken curry. It arrived on time, that was the only good point. The chips were cold, the currys were not individually labelled and both were tepid warm. Both had to be microwaved!! And then the taste... oh my, I've never tasted such a bland curry in all my life, I was wanting to put pepper on to give it some flavour!!! Same goes for the 2nd curry, and both contained dry chicken!!! In all honesty it tasted far far from fresh and tasted like it was the restaurants weekend leftovers warmed up!!!! Had too give one star to write the above to warn others, otherwise a big fat zero!!!

In your response, you state that you offered a replacement, I had already heated the food up and thought that was going to be the only inconvenience, the cold limp chips would be sacrificed as a loss, too have a hot tasty curry, but sadly as explained in both curries this was not the case. The curries were souless of any discerning taste or flavour. It was just a dissapointing experience. I appreciate the 20% discount on a next order, but after the first experience I have little faith to invest more money for a...

Went to the Sultan with the Mrs last night to celebrate our 15th wedding anniversary, so I pre ordered a bottle of prosecco to make our night a little special. We arrived early, so we had a drink at the bar (IPA & Cobra) while chatting with Musa and then went to our table after ½ hr or so. We ordered our starters, 4 x pickle tray with plain pappadums, as well as some chilli ones for me washed down with another ice cold IPA for me and red wine for the Mrs. We ordered their 'beast from the east' for our main course ( & another IPA/wine) and we weren't disappointed, the plate was huge, with so much food, so much so that we just couldn't eat it all. The prosecco arrived in an ice bucket and it was amazing, we've not had that brand before, but it was beautiful, we spent a few hours in the Sultan and to top off our night Arif took the cost of the prosecco off our bill... what a guy! The restaurant wasn't too busy, but Arif & Musa did a cracking job of making sure all diners were taken care of and food & drinks were served on time. Thanks, guys, for helping to make our night memorable. See...

It's pathetic.. service is very bad. I went there on a weekend with my wife and 2 kids, drove 20 minutes from my house, paid tyne tunnel tolls to and fro, wasted an hour and half. The staff was unresponsive we sat for 25 minutes and no body took order from our table. I stood up and asked at the reception even after that nobody responded. We left from the place after 30 minutes with no food/no order taken from anyone. It was quite disrespectful for us. Very bad experience, I will never go there again and recommend my known ones to avoid such a place. British people don't know the actual taste of dishes like paneer and chicken, they are serving all of these dishes in a fabricated manner, their curries are not even close to any Indian recipes, (I visited there 2-3 months back in June with my friends and tasted quite a few things from the menu, and next time and next time this service incident happened). They are just fooling white people in the name of Indian food. 😑😐😐😡 (As I can't reply, so edited this about how I...