Krispy Kreme Southampton — Restaurant in Southampton

I recently had a profoundly disappointing experience at Krispy Kreme that I feel compelled to share. My visit was marked by a blatant lack of customer service and a disturbing disregard for patrons.

Upon arriving, we were shocked to see all the chairs placed on top of the tables, giving the clear impression that the store was either closed or undergoing some sort of cleaning. However, despite this setup, the doors were still open, and we expected to be able to purchase some of their famous doughnuts.

For the next two hours, we observed the staff inside doing the bare minimum. They were pretending to clean but were clearly doing so just to avoid serving any customers. It was evident that they were intentionally creating an unwelcoming atmosphere to discourage anyone from staying.

This behavior is unacceptable for a brand that prides itself on hospitality and quality service. The lack of effort and the disrespect shown to customers who had come to enjoy their products was astonishing. This experience has severely tainted my perception of Krispy Kreme, and I hope the management takes immediate steps to address such issues.

I understand that everyone has off days, but this was beyond just a bad day. It was a clear attempt to shirk responsibilities at the expense of customer satisfaction. I hope no one else has to endure such...

I came to enjoy a doughnut with my children, there were plenty to choose from and the coffee was amazing, too. Unfortunately, the doughnuts are so expensive. Thank you to Rachel, who was so kind to tell to the children more about the doughnuts. I’m giving 4 stars because I liked more the atmosphere when there were more seats and the coffee was prepared manually (not by pushing a button). Now it seems that KK prefers you to buy and leave. Hospitality should have been one of their main values. Overall, nice place with tasty doughnuts, coffee and good...

Nothing says a happy doughnut experience more than a Brucie bonus doughnut!

Me and my partner were getting some mid-shopping snacky snacks, and I just couldn't decide which one to pick. I asked the lad behind the counter which one he'd suggest, which was the cinnamon swirl doughnut. I told him I normally go for the ones with cream in the middle, so he decided he'd thrown a cinnamon doughnut in for free!!

It was duly eaten at home, after being blitzed in the microwave for 8 seconds, as suggested. Verdict? Best doughnut...