Miller & Carter Wheathampstead — Restaurant in St Albans

It was a birthday event, the waitress assigned to us was aggressive, my 86 year old mother asked for a martini which she was told was not available, an alternative was offered which the waitress brought back and said to her ‘ look I will take a swig with ya’ and proceeded to take the shot of alcohol, which alarmed us all, at this point we asked to speak to the Managet. She then got confused regarding who required which sauce to which starter and main and how each steak was to be cooked. We requested another waitress who was obviously friends with the first one, and was equally aggressive. However as it was my birthday celebration I carried on with the 2nd waitress and the attitude being received, but then when the food came out it was barely warm, the sauces came out on the wrong plates. To cut a long story short we then proceeded to get the manager, please check cctv between 8 - 9 pm who had his feet up and was drinking a beer. Bearing in mind nobody had eaten all day as this was supposed to be an eating experience, he came over and we explained the problem,my mum by this point who is 86 had half eaten her burger, the manager then proceeded to say well just pay for the burger and the drinks u have had and u are free to go somewhere else! We would have walked out there and then in absolute disgust but it was a birthday occasion and we had already been there 1.5 hours and have found it difficult to find elsewhere to celebrate. So sticking with it, the Manager then suggested he would replace all the meals and they would all be cooked as originally requested. So everyone had their meal but the person who actual birthday was still waiting after 15 mins to which we alerted the manager, he advised he thought my meal was originally ok even though I handed my previous meal to him untouched. I was then told it would be a 30 Minute wait for my steak, as there was no other choice ok! My steak came out when everyone else had finished their meal, without the onion slice or chips, but then this was remedied. Finally my family had told the manager at the beginning it was my birthday and requested a brownie or something to acknowledge my big day, anyway after I had eaten a young waiter delivered 2 x spoons on the table, then 10 mins brownie arrived with a sparkling candle on a plate, I said do u not sing happy birthday, and they said they did not do that, albeit the table opposite had the same with the 2 aggressive waitresses singing their heart out. The total experience was a complete nightmare, and I think the CcTV should be checked on this occasion. I do hope all Millar and Carter are not the same as this as our party felt abused.it was my birthday and I burst into tears, my daughter suffers from anxiety and was shaking, total lack of responsibility,...

I have been going here for years and loved the atmosphere food and service. In the last two years it's gone down. I told myself it must have just been an off day. And went again. I loved my shin but my guest was not happy. I was not happy with the service. I went again in the hope it was an off day and got the same waitress that mostly ignores you avoids eye contact and just takes long to do anything. My two guests were unhappy with the food. I had shin which was yummy. We were waiting so long to get her attention and I was cornered in by my mom I ended up phoning reception for service. It went to a main line and voice mail so that didn't help. Eventually we asked the table in front of us to call her bc she managed to serve them without looking in our direction to even see a wave. I decided to book for Christmas day but wasn't going to spoil my day with bad service from which I get from this girl each time. If I got her I'd rather not go so I asked to not get that waitress and described her. Apparently they didn't appreciate my description, but we never got her name and it must have been accurate bc they said they didn't need to ask who. So I booked at the fox and will not go back there bc the service is too irritating. I always enjoy my food there bc I tend to order according to my pallet and don't believe you will always get the same fillet. But the service and atmosphere sucks. I wish I could give -10 stars. Having spoken to someone else, I found out they had a similar experience of generally everything going down in the last two years she said that MC in St Albans is like the old MC wheathampstead. By the way the old bell Sunday lunches are to die for and service is great. Look up my review to the fox after...

Way overpriced food. Upon arrival went to the bar, the young lad eventually acknowledged my presence, then disappeared. Stood there for 10 minutes, with several members of staff just walking past, not even asking if I was being served. The lad reappeared and took my order, which was the plant-based burger. When I was ordering, I ordered the burger with fries and leafy salad. When the food arrived, no salad. When enquired, turned out that the wording in the menu “with either fries or grains and a leafy salad”, meant “either fries, or grains, or salad”. Not clear from the menu. But when brought up with 2 members of staff, neither seemed sure what exactly was meant in the menu, but ok, agreed it was a choice between the 3, even though I feel the wording on the menu is misleading. The lad who delivered the food, didn’t ask whether any condiments were wanted, had to ask for ketchup for the fries. The burger was supposed to have “smashed avocado” in it, but got a measly slice of avocado, with brown bits on it (as per the photos). At no point had anyone come over to ask how the food was. As for the “pickled red onions” - gross; those onions have been pickled for a loooong time - just slimey and slushy. Tried 2 pieces, 5 minutes apart, just to be sure. I pickle red onions at home, so do know what they should taste like. No crunch - just old mush. The staff seem fed up and disinterested. Not their fault 💚 Personally, I’d feel down working in a place like that too. £17 for that plate of food is a robbery. A decent joint for a drink, but they seem to look after groups with more much interest, so if you are a solitary visitor, and want food, I do...