Cheese Pizza — Restaurant in Stevenage

We have ordered from here a lot over the last few years and recommended to many people, but sadly, after last night that has changed:

I ordered from their own website a create your own pizza (4 toppings) with black olives, sweetcorn, pineapple & pepperoni. There is a place for notes re the order, so I added 'please could you put the pepperoni only on half of the pizza'. (My wife and daughter are vegetarian).

The pizza arrived and when we sat down to eat, I opened the pizza to find there was no pepperoni, but chicken all over it. I called straight away and spoke to a young lady (very politely).

I explained and she said they would send another one out. I reiterated to her to make sure the pepperoni was only on half the pizza as my wife and daughter are vegetarian. She confirmed this.

The second pizza arrived, and again we sat down to eat. I opened it to find this one did have pepperoni, but it was all over the pizza. I phoned straight away and spoke to the young lady who i had spoken to earlier.

I explained what had happened and she said that that is extra as it is half and half! I asked why she didn't mention this when I called earlier and she didn't know what to say. I then asked for the manager.

I explained to him that I had ordered on their website and left notes. He said 'we don't read the notes as people often ask for free things'!! I said what's the point of having somewhere to write notes then.

He said I need to get in touch with the website. What does that mean. I asked him to send another one out and all he kept saying was contact the website and the pizza is more as it is half and half (even though the create your own is 4 toppings and one half would have only had 3!!).

My wife then called to further explain, but he didn't want to listen or admit they had made a mistake. He said he would make another one but we would have to collect. We said that wasn't an option. She asked for the owners name, but he said the owner was out and refused to give it to her. He then said he was going to block our number and doesn't want our business anymore. He was so rude and has lost good business.

If you do order from here, I hope you have a much better...

I would have given 0 star for the pathetic people, they got my order wrong order and threatening me as I have cameras in my shop even the manager is absolutely useless. They shouldn’t be in the food business if you can’t talk to the customer politely. You expect customers to be nice and respectful think what you are...

Fantastic pizza and nice quick service. I got it home and then nom nom nom no more pizza I really dont see why they have had bad reviews as they are certainly better than domino's who put me in hospital with food poisoning. Here the food is always piping hot and always tasty . Thank you cheese pizza see...