Attended for a Mother’s Day breakfast this morning, and it was an absolute shambles! We hadn’t even started walking to our table before being told we had to leave by 11 - you could have told the person booking this information on the phone instead of when we arrived as it doesn’t make it feel like a special occasion, it made us feel as if you were wanting a quick turn over to make more profit instead of providing a good experience on Mother’s Day. Secondly, why would you not offer a kids menu, especially on Mother’s Day? Or anything aimed at children? - £10 for oatcakes is absolutely crazy for kids - willow your other restaurant has unicorn butter on toast amongst others, yet you offer nothing? Whilst a member of the party was taking his son to the toilet, a staff member tried to remove his high chair as “we don’t have enough high chairs so if your not using it can we have it?” … when told several times it was being used he proceeded to ask again and explain why he needed it - the meal was pre-booked, surely it’s not hard for a host or manager to add up how many children are booked in that day to see this would be an issue? It also costs very little to purchase a chair so a business this size should have way more. Staff couldn’t advise on the menu, even though it was a simple request - “do you do bread which isn’t seeded?” After being asked multiple times it felt easier for them to say no, even though I had a toasted muffin, which was plain so they clearly did they just didn’t want to go to the effort to check. After all of the above we finally got the food, the majority of the party had ordered the traditional full English breakfasts and they were absolutely awful!! The worst (and most expensive) breakfast I think I’ve ever seen, the meat looked as if it had danced round a flame from a distance, the presentation was embarrassing, my brother had about 5 beans in a cup the rest was just bean juice and his wife was only bought half her food on the plate, they delivered her another sausage on a single plate and still forgot the bacon, but it was so poor she didn’t even ask for what was owed. After complaining the manager knocked off 10% roughly - £130 quid bill yet there was £60s worth of breakfasts had to be wrapped up as they were only fit for the dog once home! … luckily they didn’t even try the new rip off service charge 7.5% for awful service, that alone is enough to make me seek other places who don’t put this on in the first place.