Subway — Restaurant in Stoke-on-Trent

Sadly cant give a single star rating to this establishment. The complete and utter lack of professionalism was enough to make me consider my return on several occassions, although i did for the final time not so many days ago. Whilst waiting 30 mins behind 2 customers in the queue, gaining a clear understanding of what each employee had done the previous night, i was shocked at the sheer lack of acknowledgment to the customers, the complete lack of manners. The staff at this subway are so involved in their personal conversations that they have no customer service skills what so ever, i feel the staff are rude and are not interested in the task in hand. When i was eventually served (leaving me approx 2 minites to be back on shift along with paying for the said sandwich and eating it) 4 staff members were hanging around the back, leaving the same employee to insert the filling, heat the sandwich, put the remainder of fillings in, and work the till.. all of which were done wearing the same gloves after touching money, tills, bread, microwaves and ovens. This experience resulted in a sandwich that after it was heated was left on the side to go stone cold due to the lack of staff participating on the task in hand. So yeah, a cold sandwich, a lengthy wait and an unacceptable knowledge of staffs personal lives. Sort it out subway for the sake of hungry staff. Will not...

Went to subway on my break around 5am sunday morning,and required about the gf menu, i was told to look at the allergens, which is a laminated card, which the writing is so tiny, especially in the early hours when tired , i saw they had omlettes but then told I couldn't have omelette without bread??so had hash browns, I was served after another customer who had a baguette, I informed the staff member I was gluten intolerant and coeliac , she didn't seem to care and when watching her noticed that although being informed of my allergy ddnt change her gloves, I informed her that I couldn't eat the hash browns as she had contaminated them, she then threw the hash browns away, changed her gloves and did me some more, they were over cooked to taste like sand paper and her attitude was disgusting, that's the 1st time and last time i will buy anything there, please be careful if you have an allergy, I really feel they need training on the subject...

Visited at 7pm and had 2hrs before closing but was treated like I was there 1 minute before closing. The Eastern European man who served me was very rude and treated me like an animal, wanted me to pay upfront half way through my wandwich being ordered. His attitude when they didn't have any ham or cookies was like I was asking for them for free. Felt very nervous about buying here very poorly managed. Better off going a McDonald's or Subway in Newcastle and not this hospital one as it's really bad not the Subway way of doing things.

Previous stay at the hospital in 2017: My visit on Saturday was exellent but today's visit the day after in Sunday was absolutely terrible!

The staff were complaining about not having a break all day and then they charged me 40p extra for tuna even though I didn't have tuna, didn't complain about it because I already paid but did question it. Also there weren't any cookies.

Just so you know: They dont...