Burger King — Restaurant in Stratford-on-Avon

The WORST Burger King EVER!!! Very poor customer service. Food is expensive but the quality is below the average and the portion is very tiny. And even potentially RACIST!! One of the staff unfairly judged me and had disrespectful comments directly targeting me. It was because I wasn’t aware that the drink is single filled only, so I thought I could refill and went to the machine again. Once I arrived at the machine, they turn the machines off immediately and the lady came out and pointed out that it’s single fill only which is fine. Only then I stared to notice the small sign that says single fill only. However, when I went away, they started to judge me and made negative comments about me, even to other customers standing around the counter. Then everyone stared looking at me thinking I am trying to take advantage of a free coke?? This is crazy, come on I just didn’t realise it’s single fill only and as soon as I understand that, I said all no problem thank you :) But the way I have been treated as an customer is so rude and super unacceptable. Also, to be honest most food places in Services in the UK are not doing the self-filling machine, this is the first one I have ever seen since I have been driving around the UK in 2019. Probably too LAZY for them to do this while charging an premium price compared with most of the high...

Awful Aberdeen Angus burger, not cooked properly, the meat had a dull gray appearence. This is their top of the range meal. The female member of staff was doing all the work and still had a smile for the customers. The 2 male staff on the till appeared to have a no care atitude. I always try Burger King as a change from McDonalds, but I am afarid to say I made the wrong choice this time and it will be a while before I have enough confidence to try BK again. I guesss this is a franchise opertaed by Welcome Break? Well, they too need to up their game. Both companies need to invest in their staff, pay them better and treat them with respect. No doubt the managers of these companies drive around in fancy big cars wagging their fingers at the poor underpaid and under...

Feel bad for the team here as the review is heavily influenced by the on-screen ordering, not the food or service from the team.

But you start with the ordering process, and it affects the rest of the experience.

BK developers, the on-screen interface is diabolical (Oct 19). You've forgotten that the primary purpose of the screen is to buy food, not upsell it.

If I want a tea, I want a tea. Not a large tea. And when I don't want a large tea, don't take me back to the main menu. Just abominable.

Takes too long, is too frustrating and makes many punters give up and go to KFC or Subway next door. BK developers, just watch people try and use your terminals. Too many people walk up to the screens, waste their time and give up.

Food ok though. Just too difficult to...