ThaiTam Takeaways & cafe — Restaurant in Sunderland

Ordered from them a few weeks back.

It took 2hours 30minutes to get my order, was still warm though, and the food was good.

I don’t understand booking for “wok” time, I’ve never ordered from a take away restaurant that you can’t pick up in about 20/30 minutes but at yings I’ve been quoted 2/3 hours for collection and that’s if I can order at all.

There seems to be some poor management with cooking, or not enough staff.

My wife is from Thailand and we really enjoy Thai food, if Yings could sort out there delivery/collection/wok time, we would order every week. I understand everything is cooked fresh, but I’ve lived in Thailand and Thai food can be cooked up quite quickly.

This review ment to try and help Yings gain more customers by reading my review and making changes, but who knows if that...

Read about this place on social media and thought I'd give it a try as it seemed to have good reviews and I thoroughly enjoy Thai food. I telephoned my order for collection and found the service to be fine with my food being ready on time. Unfortunately, my positive experiences of Ying's ends there. Both my wife and myself found the food to be overly priced, greasy and fairly tasteless while completely lacking the delicate aromas and flavours of genuine Thai cuisine. Sadly, I can only assume the word Thai is used in their name as perhaps the chef wears a tie whilst cooking. By all means give it a try, you never know. Hopefully, your experience might be better than mine... I doubt it could...

Thai is one of my favourite cuisines! Ying’s food is beautiful; fresh, full of flavour, excellent quality and completely authentic. Tonight was the 2nd time I’d ordered and I went directly to Ying’s rather than using just-eat. I couldn’t get through at first, but Lawrence (apologies if spelled incorrectly) rang me back and left a voice message! I proceeded to order, received 10% discount 👌🏻 and just before the delivery driver left, Lawrence rang me again to say he was on his way (I’m presuming I was the last order of the night). All in all, the food is amazing and there’s a genuine care for the customer too, which is like a breath of fresh air!

Highly...