Chilli Spice — Restaurant in Surrey Heath

Chilli Spice has been our go-to curry house for years. We originally lived in Camberley then moved to Crowthorne in 2021 and they thankfully still delivered that far. Ordered last week 19th through Uber eats, delivered as normal… However different story today (a week later) placed my order, order accepted and I received a notification to say the restaurant was preparing my order. After an hour and 10 mins (10 mins after the estimated delivery time) I requested an update on my order from the restaurant and suddenly the order was cancelled. I had sat waiting for my order for over an hour for it to be cancelled!! I immediately rang the restaurant and was told we don’t deliver to your address through Uber Eats you need to order via deliveroo, I immediately questioned this as I’ve got an extensive past order history with the restaurant via Uber Eats (the last time being just 1 week ago..)? The gentleman on the phone was unsure what to respond so said he wasn’t sure then but would go and fetch a manager. The manager then came to the phone and very bluntly said “we don’t deliver to your address on weekends only weekdays, we’ve cancelled so you will get a refund” and that was it, not even an apology! I fully appreciate these businesses need to make money and it is their absolute discretion where they deliver to however… A. Not even an apology, B. They cancelled my order an hour and 10 minutes after accepting it and C. They’ve been quite happy to take my money for years and it seems they are quite happy to continue to take it on weekdays, when it suits them… I don’t think so. Poor service - not...

This was an email that I sent to Chilli Spice with regards to a meal for delivery ordered in the 30th March 2019,

Dear Sir/Madam, I placed an order for delivery with yourselves 30/03/19 Delivery to; Wimbledon close Camberley GU15 4AZ The reason I'm sending you this email is to let you know how disappointed I was with the quality of the meal's delivered to me. I understand that your name might have a bearing on the amount of pepper heat that emanated from the orders, but being Asian myself and also a proficient cook I was incredibly surprised at the lack of flavour but the amount of heat (chilli pepper) the meals were not enjoyed at all, the keema naan was lacking in the keema the half tandoori chicken was bone dry and not succulent as I was expecting the two biriyani dishes were so hot that I couldn't taste the food for the amount of heat that caused my sons mouth my guests and my own to be unable to enjoy, I always enjoy tasting the different flavours and ingredients but all I could taste was the cloves 15 in one dish alone and the hot fiery pepper that overwhelmed the entire dish. Very very disappointed in the meal and a waste of £30 odd pounds of my hard earnt money. I am not in the habit of complaining but the food was so disappointing I had no other choice but to let you...

Just got home after a very pleasant & eventful birthday visit! As always, the food was lovely, the staff attentive & friendly. At some point during the meal we were approached by a member of staff asking if all was okay.... We both had ordered a mixed starter that usually comes on a 'sizzling' cast iron hot plate. This time it unfortuantely did not (Some may not be bothered but to me it adds to the the experience) & felt it was sadly missing. I mentioned this to the staff member who apologised but i said not to worry. Some time later several members of staff arrived at the table singing 'Happy Birthday' with an additional 'mixed starter' on a cast iron hot plate 'sizzling' for all it was worth! What a lovely surprise! Some time after, the 'icing on the cake' was when i asked for the bill & another member of staff arrived shortly afterwards with an additional pudding (after the ones we had just eaten!) with a candle on the top singing 'Happy birthday' again, upon which everyone else in the restaurant started singing too! All of these extra's were free of charge! What a lovely bunch of people! Thank's to them all for making my day one I...