Costa Coffee — Restaurant in Tamworth

Why you advertise as 24 hours, but have no one manning the shop? and when me and a queue of 6 people asked Moto staff why no one is at the counter, staff replied “because we….they closed the tills”. When I questioned « sorry to ask, but the website says you are 24 hours open? » she looked shocked, the says « oh because once they close the tills, it takes an hour to re-open them ». A gentleman near me said « well I questioned your head office before, they said should not take more than 10-12 minutes to re-open them ». She again looked shocked and not knowing what to say, and after a while “oh it’s because it takes at least 15-30 minutes to restart them”, and the gentleman next to me said « we’ve been here longer than 30 minutes ». She just walked off then and stopped answering all together, so we all left! Not 24 H then. Also, maybe check your staff are not actually taking the actual mic of you and fooling around, then making excuses...

We stopped here for a hot drink on a Friday lunchtime and were happy with the small cappuccino and hot chocolate we ordered. We were originally planning to drink our coffees in the seating area but as this was filling up decided to take them back to the car.

Despite the time of day, there were only 3 members of staff working at the time (1 on the till and 2 making drinks) so there was a little wait to be served. We (and all other customers) weren't asked whether we would like our drinks in proper cups to drink inside or takeaway cups. We were all given takeaway cups, despite proper cups being available and usually offered at Costas in other services. This ended up working out for us on this occasion but we usually prefer proper cups if using the indoor seating.

Despite the low staffing level and how busy they were, the staff members were all very polite, friendly...

I should have wrote this a while ago but been busy. When I visited with my partner the other day, a young man and young lady were greeted by a challenging customer who was making staff aware of her allergy but in doing so, completely disregarding the Costa process that is mandatory as the staff explained. The lady some-how took this to some offence and declined help and said to leave it. I was the next customer and told the young girl on the till that she did a great job at remaining calm. Well done to both the young adults on shift, they responded very well to the abuse and challenging customer they were faced with. Coffee was good, customer service was good. Will be returning for any more late night trips when the...