Caffè Nero — Restaurant in Tandridge

I am writing to express my utmost appreciation for the exceptional service I received today from an outstanding member of your team. I wanted to highlight my review and commend the excellent service provided by the young lady who served me.

Her dedication and skill in serving the best quality coffees were truly remarkable. Each cup she prepared was brewed to perfection, and the taste was nothing short of delightful. It is clear that she possesses a deep understanding of the art of coffee making. This, combined with her attention to detail, resulted in consistently excellent beverages.

Not only was the coffee exceptional, but her friendly and welcoming demeanor made the experience all the more enjoyable. Her warm and approachable nature created a pleasant atmosphere, making me feel valued as a customer. Her professionalism and customer service skills are truly commendable.

Please pass along my heartfelt appreciation to her for consistently going above and beyond in her role. Such exemplary service reflects positively on your establishment and enhances the overall customer experience.

Thank you once again for providing such a fantastic environment and exceptional service. I look forward to visiting again soon and enjoying the marvelous coffees served by your talented...

As I entered at 5.30 I was shouted at by a member of staff who said "we are closed!!" - the door was open and online it clearly states closing is at 6pm. I was then shouted at with just one word "Swipe". - I have never ever known anything so hostile and rude in my entire life. This staff member should not be working in a close customer facing role and being allowed to verbally abuse innocent customers in such a hostile manner. I was shocked and simply staggered by the disgusting treatment and abusive manner from a staff member who then walked past with the till im presume cashing up etc. If this member of staff is senior I would have serious, serious concerns. The female worker who witnessed this all did not say anything or step in to give any apology on the rude staff members...

I was having a great day and I decided to treat myself. While I was waiting for the coffee in the queue I witnessed that the store manager “john” was mistreating his two young coworkers, one young lady and one young man. He was shouting at them in front of customers and he mentioned that they should not go toilet as he doesn’t go toilet himself. I found it really disturbing and disrespectful as he was treating them horribly and this kind of situations should be dealt with and someone needs to take serious actions. I will never be going to Nero again as I found this really triggering. This is not my first time having a bad experience at cafe Nero Caterham but today the manager was going over the limit which is so...