EDIT:
Since my first visit I have returned here four times, unfortunately it has gotten progressively worse each time. On my latest visit, I ordered a side of Halloumi 'chips' which arrived as a piled + congealed mess of barely grilled Halloumi resembling nothing of chips/fries/crispy/coating that was implied with the name. A garnish of straight-out-the-bag dry undressed rocket was plonked on the side and a ramekin of uninspired slightly spicy tomato sauce. After having to ask for a folk and being too hungry to wait another 20 minutes for a side, I reluctantly ate the food. I can only assume there are new chefs with lower standards of what they are proud to let leave the kicthen.
After voicing my disappointment to the the waiter he blurted out an apology before quickly disappearing. When I queued up to pay, he returned to point me out and whisper in the ear of the woman taking payments who then didin't speak a word to me when I paid, unlike all the other customers who were asked how everything had been. Disappointed the chef would allow such food out the kitchen. Disappointed the till staff felt the need to shy away from unhappy customers and cement the bad customer service. Having worked in hospitality for 10 years, it is not hard to recognise when a establishment has become complacent.
So, I remove 2 stars from my previous review as the coffee is still good enough (although also worse) and the vibe/decor is still great, despite the food and staff having gone down hill.
First time visit after spotting on Google Maps. What a find! Great modern space, interesting cycling themed decor, good staff, decent flat white, amazing scones/cake. Will...
Read moreGreat venue, really bringing Bovey forward.
It doesn't feel cramped and was plenty of space for storing buggies, bikes etc
Good coffee, almost up there with my favourite place in Totnes.
Cake was stored in a chiller, so a bit solid. I would reccomend this to be changed as 1. It made the cake's texture seem stale, and 2. It will make them go stale quicker than dry storage.
Staff were all pleasent, but will need to get a grip on things fast. There seemed to be a lack identification for where food and drink orders were going, even with table numbers. Our drinks went to 2 tables before we waved to say it was ours. We also got offered 4 or 5 rounds of toast, which seemed to go around the whole cafe. The person at the till was unsure on how the card machine worked.
I do however think that the majority of these things will be ironed out, and then this will be a great venue. I especially look forward to watching some of Le Tour on the large television
EDIT. Returned today 8/1/18 and many things have been improved. Table numbers are now written on order, a general area for seating was requested. Glass milk bottles are given with the number so it can be diaplayed.
Cake chiller is no longer on so biscuits and cakes are no longer solid. It wasn't as busy as the weekend, but staff seem to be getting a grip on things.
Glad to see that feedback is either being consider or had already been thought of.
TV was on today with some of road cycling on... not my cup of tea but...
Read moreJust had dinner at this place and could not wait to write my first ever negative review. Have been here couple times before with great service and quality of food but this time it was all negated by the attitude and unwillingness of the staff on duty to provide good service esp the lady at the counter. Though we went for a coffee but were tempted by the smell of curry on the curry night so decided to have dinner instead. The curries were good in taste but to our surprise nan bread was way undercooked .. took it back to them and they replaced it . Wanted to order another one by paying extra and the lady was so reluctant that cannot be explained. Hello , not asking for free food then why that attitude !!! And after all that when the other nan bread comes it is way undercooked and i am not sure if someone wants to eat Raw Dough . Seriously some training needed there. The attitude of the lady actually made us not complain again and rather write a review which is very unusual of me . But what can you do if the person managing the area is just cold and not bothered of service standards inspite of being in SERVICE...
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