Costa Coffee — Restaurant in Tendring

I have gone to this costa ever since it opened. Today was (hopefully) the last time. There is always something wrong with our order. Today I ordered my usual decaf caramel latte with oat milk and my mum ordered her usual cappuccino. My latte wasn't decaf and it didn't have caramel in there either which is not the first time this has happened. They also didn't have oat milk today, a Saturday, which is a shame as it would have added some kind of flavour. The latte was also half foam which is incorrect for a latte (shown in the picture). My mum's cappuccino tasted like water and didn't taste like there was any coffee in there whatsoever, she threw it away. After adding 3 teaspoons of sugar to mine, it was drinkable. Why do we keep going there then? Because it's the best of a bad situation. It's convenient, isn't it? There aren't any other drive-through coffee shops in our small town.

That is why I wish starbucks or cafe nero or some other coffee shop would seize the opportunity to build here. The nearest starbucks is colchester Town centre, 30-40minutes away once you've parked and walked etc. Also, if there was a starbucks I could get SO many other drinks, ones that I prefer. Costa is extremely slow on the uptake of vegan/dairy free options. I love hot chocolate, but the costa syrup or powder has milk in it. Being lactose intolerant, it's best for the people around me if I don't consume dairy. Starbucks also has so many creamy ice drinks that are dairy free if you just take off the whipped cream. Their allergen menu allows me to see exactly what is in the drink. Costa's allergen menu just simply says contains milk so I can't decifer if taking out the whipped cream will allow me to have the drinks.

The staff and their customer service is fine, but they don't know how to make the drinks from their own menu. Honestly, save your money and just make your coffee at home. If you want the ambience of sitting in a nicely decorated coffee shop then be my guest, just lower your expectations on taste if you're a frequent coffee shop goer.

Maybe we'll visit the mcdonalds across from the costa instead. They have a hilarious sign that reads "good coffee shouldn't COST A lot" and it's in full...

Me and my mum visit when selling my house down the road, and on moving day we wanted a beverage to keep us going through the evening. We turned up 5 minutes before closing (which isn’t our usual style as we like people to get home on time after a shift) but we were met with such lovely energy from Liam and Ashleigh who were so welcoming and made our drinks with care and attention and they are a huge credit to your company and are very much the face and attitude that is a great example! Huge thank you again Liam and Ashleigh and we even popped in again this morning and Liam was delighted to see us and asked how the move was going. Exceptional customer service and overall amazing energy from him to start our day off in...

Harwich Costa, been going her since it opened. The staff are lovely and friendly, they know what I order. I wouldnt go to any other Costa. Quick service too. I have never dined in at this Costa, as I prefer the drive-through. But overall service is Brilliant. Dont bother having the breakfast rolls though, they are disgusting (not staff's fault!! Costa head office needs a serious menu revamp! They expect staff to microwave bacon...