Costa Coffee — Restaurant in Tendring

Only been here twice and sadly both times ended up sick for a couple days after. I'm allergic to dairy and asked for oat milk the first time and almond milk the second time - but they must not have used them. I had an allergic reaction within hours.

The receipt said it was what I asked for both times so I didn't think anything of it, and both times the server said "latte with oat/almond milk". I only went back the second time thinking it was a genuine mistake but now I'm just concerned it's neglect and don't want other people to suffer the same thing.

Luckily my allergies aren't as severe as my sisters, who would've ended up hospitalised. But I was still very sick and in a lot of pain.

Other small things... I asked for a latte and the cup was half bubbles, not even foam - just bubbles (yes I know, super annoying complaint, I used to be a barista and these would make us eye roll because they had ordered a cappuccino, but I promise you it was a latte...) And the man who served me was really rude to an elderly customer in front of me who was confused and just politely...

So i went with my fiancé, on the 04th of September to Costa in the seaside town Frinton on sea. I am a regular customer at Costa in London, but the state of the shop shocked me there. The state of the toilets was particularly bad. Customer service was less than satisfactory. Cant believe how bad it was for us. I used the toilet and my fiancé stayed to collect our drinks, We ordered two chocolate fudge brownie frappes. We noticed there was an excess of the frappe made in the jug after pouring our drinks, which appeared to have been at least one maybe 2 more servings, but she proceeded to fill the jug with tap water to pour the remnants in the sink. So we thought she could sell this to another customer. What a waste! Please check cameras as we even took time. 15.10-15.20 am.Not being horrible but this is not acceptable. Please see attached picture for the state of the toilet. And this was our first visit to the place. Definitely never...

I don’t usually leave negative feedback, but I felt compelled to share my experience at the Costa in Frinton. Unfortunately, the service has consistently been poor, staff rarely smile or engage in a friendly manner, which creates an unwelcoming atmosphere.

The overall condition of the shop is poor. The seating is badly worn and threadbare, the interior feels neglected and cleanliness is clearly not a priority. This is far below the standard one should expect from a well-known national brand like Costa.

To add to that, it is supposed to open at 7.30am (Monday to Friday) but on many occasions I’ve found the doors still closed well past opening time — with no apology or explanation.

It’s sad to see such a decline, especially when many loyal customers are clearly choosing to go elsewhere. I hope this feedback encourages some much-needed...